Establish and maintain effective working relationships with clients, tenants, employees, contractors, general public as well as key stakeholders. Implement process and procedures within the departments to establish best practices and maintain customer service standards that are designed to create a positive and professional image in-line with those of a first-class software company in order to generate repeating sustainable business.• Cooperating with the general manager. Fill in for… Show more Establish and maintain effective working relationships with clients, tenants, employees, contractors, general public as well as key stakeholders. Implement process and procedures within the departments to establish best practices and maintain customer service standards that are designed to create a positive and professional image in-line with those of a first-class software company in order to generate repeating sustainable business.• Cooperating with the general manager. Fill in for General Manager in times of absence. Hold meetings and provide accountability.• Contributing to plans for the organization's progress and growth.• Developing strategies for better workplace efficiency and goal achievement.• Planning, directing and coordinating everyday business operations.• Addressing employee and customer concerns. Providing direction to staff and developing good customer relationships.• Management of the office, including day-to-day management of the office staff and office administration.• Ensuring that all office workflows are carried out in a timely and accurate manner• Providing general supervision, including interviewing and hiring, employee engagement, personal attendance and training.• Fostering a work environment that maximizes employee involvement, morale, company culture, and engagement.• Improve operational efficiencies by maximizing departmental synergies through all working units within the company.• Setting an example to team members of commitment and process expertise. Show less

Directing and managing Project Management Office. Improving the organization's overall performance by achieving an Agile, efficient and effective enterprise model.• Foundation and management of Project Management Office.• Formation of Operation and Account Management teams.• Reconstructed end user support ticketing system and support procedures.• Agile transformation on product development, reconstruction of backlog management system and procedures.• Formalization of… Show more Directing and managing Project Management Office. Improving the organization's overall performance by achieving an Agile, efficient and effective enterprise model.• Foundation and management of Project Management Office.• Formation of Operation and Account Management teams.• Reconstructed end user support ticketing system and support procedures.• Agile transformation on product development, reconstruction of backlog management system and procedures.• Formalization of sales, charter, project, operation and support processes.• Directed and managed multiple project and operations interrelated via two corporate programs(Focus and Repzone) • Orchestrated communication and participation of multiple stake holders, both internal and external team and customers alike. Show less

Accountable for managing several inter-related projects and operational work, often with the intention of improving the organization's performance.Some achievements were;• Reconstituted corporate structure by re-defining organizational departments, roles, responsibilities, systems and procedures.• Implemented Team Foundation Server to be able to manage software development activities and source code.• Aggregated software development efforts on multiple client and products… Show more Accountable for managing several inter-related projects and operational work, often with the intention of improving the organization's performance.Some achievements were;• Reconstituted corporate structure by re-defining organizational departments, roles, responsibilities, systems and procedures.• Implemented Team Foundation Server to be able to manage software development activities and source code.• Aggregated software development efforts on multiple client and products into a corporate software versioning and release management methodology.• Leaded and coached the organization in its Agile adoption efforts.• Implemented supportive project management office practices such as proposing document templates and best-practices.• Prepared OPAs such as templates like SRS, SOW and procedures like change management and some guidelines as well.• Implemented a web based project and operations management system that enables collaboration of all stake holders over task lists, milestones, risks, time, billing, messaging and document sharing.• Implemented an in premise support ticketing system, that provides both customer and support team with insight on service quality.• Designed and managed development work of a Windows 8 based mobile sales application from scratch.• Designed from scratch and managed development work of a sales support software system (Three S) that consists of multiple software applications on windows desktop, web browser, phone gap and native android platforms.• Involved in quite a number of enterprise grade and departmental software development and implementation projects as a project manager or consultant. Show less

Involved in various multinational programs including city wide video surveillance and analytics, Olympic complex security and ICT systems as well as mission critical projects such as airport security and weak current systems.Some activities were;• Performing initial analysis of tender specifications• Establishing an appropriate procurement chain • Cooperating with various vendors and integrators from different countries and cultures to be able to perform necessary hardware… Show more Involved in various multinational programs including city wide video surveillance and analytics, Olympic complex security and ICT systems as well as mission critical projects such as airport security and weak current systems.Some activities were;• Performing initial analysis of tender specifications• Establishing an appropriate procurement chain • Cooperating with various vendors and integrators from different countries and cultures to be able to perform necessary hardware and software procurements and integration required for the project success.• Achieving project objectives through collaborating interrelated and multi-national teams in harmony• Preparation of project plans including schedule, budget, quality, communication and procurements• Preparation of proposals and answers to RFI, RFQ, RFP• Contract management• Presentation of solution and proposal to the client • Resource planning• Reporting project status to senior management and stake holders• Preparing project documentation Show less

Involved both in software development and the primal implementation projects of the company’s industry leading business process management software. Worked collaboratively across software development team and clients for evaluating, modeling, documenting, analyzing and designing business processes at client side as well as orienting overall software development efforts into carving out a BPMS that will meet both company and project objectives. Some services;• Interviewing… Show more Involved both in software development and the primal implementation projects of the company’s industry leading business process management software. Worked collaboratively across software development team and clients for evaluating, modeling, documenting, analyzing and designing business processes at client side as well as orienting overall software development efforts into carving out a BPMS that will meet both company and project objectives. Some services;• Interviewing with process participants• Documenting process information• Analyzing process models (As-is) • Designing business processes (To-be) • Identifying, documenting and analysing business rules• Orienting development team with Business Process Management System (BPMS) specifications • Testing and executing processes using the BPMS • Examining processes holistically • Collecting feedback on process performance. • Monitoring and measuring the effectiveness of processes Show less

Leaded the company’s first corporate transformation program;• Implementation of source control and software versioning system (Visual Source Safe).• Bringing the companies first customer support portal into life (Developed in house).• Realization of the boxed editions for company’s software products.• Integration of the single-click live customer support via screen sharing (Açılım Destek) into company’s flagship product.• Implementation of the single click modular… Show more Leaded the company’s first corporate transformation program;• Implementation of source control and software versioning system (Visual Source Safe).• Bringing the companies first customer support portal into life (Developed in house).• Realization of the boxed editions for company’s software products.• Integration of the single-click live customer support via screen sharing (Açılım Destek) into company’s flagship product.• Implementation of the single click modular installation (setup) feature into the company’s software products.Involved in company’s software development, implementation and tailoring projects as well as customer support and maintenance operations, including:• Analysis• Programming• Integration and Testing• Documentation• Training• Implementation• Customer support Show less

Involved both in projectized and operational work of the company by providing professional services, including:• Requirement Analysis• Programming• Integration and Testing• Documentation• User training• Implementation of project work• Customer support

Provided small business with turn-key and tailor made software systems. By cooperating with clients in person, accomplished software project requirements covering all phases of the software development life cycle, including: • Preliminary analysis• Systems analysis, requirements definition• Systems design• Development• Integration and testing• Deployment• Maintenance and support