Management of all MSSP services and related projects in the field of Cyber security such as penetration testing, cyber drill, cyber crisis management, red team activities, phishing simulation, threat intelligence, incident response and forensics, risk analysis.

• Providing consultancy and coordination of products and services in the fields of cyber security and information technologies, and managing related projects and services. Preparation of reports on these activities.• Providing the installation, maintenance and support of all servers and services within the on-premises cloud structure such as Azure, Office 365 and AWS.• Providing pre-sales services.• Determining in-house software and hardware needs, managing ITSM and MSSP teams, and providing full end-user support.

• Management of data storage products and Physical / Virtual servers, Workstation and Render Farm.• Management of environmental monitoring and warning mechanisms for uninterrupted and efficient operation of the entire system and infrastructure.• Determining in-house software and hardware needs, purchasing and managing projects.• To ensure that the end user support is carried out completely.

• Management, maintenance and performance monitoring of physical and virtual servers, data storage and backup products.• Taking part in the evaluation and implementation of IT projects that will be commissioned within the institution in terms of IT system management architecture.• Carrying out the coordination and management of the end-user support within the institution and at the locations, in order to provide full service remotely and on site.

• Ensuring that the forwarded incident and requests are followed within SLA conditions, examining the detailed analysis of the reports received over the software and taking measures, keeping the end user satisfaction at the highest level.• To determine all software and hardware needs of client devices such as more than 3000 PCs, Notebooks, Cash Registers (IBM, NCR), Printer, Turnstile, Kiosk, Signage equipment.• Following all the projects to be realized on the clients, carrying out and terminating the works in new product selection, ensuring the realization of the relevant contracts of the products and projects in line with the corporate interests, following the contract periods and renewal phases.• Managing First Level Support teams, ensuring their continuity, communicating with other units, creating weekly work plans. Implementation, follow-up and reporting to senior management of ITIL processes such as Incident, Request, Problem and Change Management.• Preparing, updating and publishing department policies, procedures and checklists. Checking the end users and department's compliance with these procedures.• Preparation of department budget and follow-up throughout the year, realization of resource planning.• Tracking IT Fixture and debit tracking of portable devices and stock management.• Maintaining the necessary activities to lead the personal development of the team and to ensure the team's internal motivation.

• On-site support and consultancy for customers with maintenance contracts (Boyner, Çırağan, Flogaz, Ted Spor, Qatar Airways etc.)• Hardware / software maintenance and repair services for Percall and HP Compaq warranted productsServer and system installations (Win 2003, 2008 R2, Active Directory, DHCP, DNS, Exchange Server, File Server, Printer Server, Symantec Antivirus Server)Outsource service (Bristol Myers Squibb)• Installation and maintenance of client systems (Win XP, Vista, 7, Media Center etc.)Technical Service management• Management of calls from customers with maintenance contracts• Management of all technical units• Preparation of purchasing and price offers• Carrying out purchase and sales of second-hand devices• Rental devices management• Arrangement and follow-up of daily activities• Preparation and presentation of daily, weekly and monthly technical service reports• Taking company backups on a daily basis via SQL• System support, technical assistance, network configurations and installations (OSX and Win / Bootcamp) of Intel-based Apple products.

• On-site support and consultancy for customers with maintenance contracts (Karbosan)Server and system setups (Win NT, 2000, 2003, Active Directory, File Server, Printer Server)Installation and cabling of wired and wireless local networks (Workgroup, LAN, Modem, Switch, Access Point)Installation and support of Microsoft Windows operating systems (XP, 98, 95 etc.)• Fault detection and elimination of defective products coming to the technical service. (Server and Client hardware maintenance and repair)• Installation of peripheral units (printer, monitor etc.)