Ondrej Vlach Email & Phone Number

Central Bohemian Region, Czechia

Assuring the highest standards and overall quality is being maintained by dealers of the imported brands - Abarth/Alfa Romeo/Citroën/DS Automobiles/Fiat/Fiat Professional/Jeep/Opel/Peugeot import by NPS measuring and reporting to the manufacturer / Stellantis group.Supervising the customer care processes and setting proper procedures to maintain also.

Fully responsible for processing of all customer feedbacks, claims and requests with a responsibility on maintaining highest customer service level possible for brands Peugeot, Citroën, Opel as well as premium brand DS Automobiles.

Prague, The Capital, Czech Republic

Direct contact person for customers in assigned business sectors responsible for purchase orders, products delivery and tender documents.

Working in reservation system Amadeus Altea GDS and WorldTracer, providing full spectrum of informations and services for customers of Czech Airlines and Airport Prague.

Selling products of TomTom Business Solutions. That means professional navigations for truck drivers and fleet management system "Webfleet" dedicated to fleet managers and company owners to be able to track&trace their vehicles, check the trip profiles, fuel consumption, driving style, to send the texts and commands directly to drivers navi etc.

Allocating potential customers from SOHO and SME and offering them services of personnel Agency.

Since April 2008 till March 2009 Floor Supervisor, then promoted to Floor Manager. Responsibilities almost the same, difference only in days when Floor Manager was present - that time he was a fully responsible for the Operation. Floor Manager = Second highest grade in company, fully responsible for Concession department, goods (purchase, expirations).