● Provided professional, friendly telephone and in-person assistance for clients, answered approximately 100 incoming calls and emails per day and assisted up to 40 clients per day.● Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.● Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.● Organized and serviced meetings (producing agendas and taking minutes). Implemented new procedures and administrative systems.● Coordinated mail-shots and similar publicity tasks, managed databases and prioritized workloads.● Liaised with relevant organizations and clients. Logged or processed bills or expenses.● Trained and supervised junior staff.

● Served as the team lead for the conversion unit and was recognized as one of the most productive staff in the field.● Increased and improved customers loyalty to the company by over 50% alongside a team of individuals.● Introduced the account support manager as a strategy to improve customer management and increase retention by assigning customer service representatives to accounts in order to give clients a more personalized experience.● Managed inbound order-taking calls/order entry and performed basic cross-selling duties. Placed orders and educated customers of the basic products and services available to them. Worked with a sense of urgency and organization to ensure correct order was placed in accordance with distribution center deadlines.● Followed correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for customer complaints, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process.● Responded to basic customer inquiries regarding products, pricing and basic back order reports in a timely and professional manner.● Provided resolutions, avoided customers having to call again or have the call transferred. Tended to complaints and call out where appropriate.

● Reviewed customer profiles and engaged customers in a needs-based conversation to identify potential opportunities and addressed everyday insurance plans and needs.● Produced and reconciled weekly and monthly reports. Solely supported and assisted sales for overall performance and customer service satisfaction.● Inspired customer advocacy and increased revenue across the organization. Generated unique business plans, designs and strategies for meeting market objectives.

● Taught kids from Primary 1 to Primary 6 on a range of subjects.● Introduced the role play study pattern to the kids. Recognized as a high performing employee.● Conducted standardized assessments to evaluate student progress and assess the effectiveness of program materials.● Researched and selected diverse instructional materials, including textbooks, supplemental resources, and technology-based tools.● Maintained an educational philosophy and school climate which encouraged a cooperative and participating attitude on the part of all students.● Constantly sought innovative approaches and updates to existing curriculum and learning resources.

● Consistently demonstrated the benchmark selling techniques for retail sales, computer sales, as trained by management and as described in corporate training materials.● Participated in monitoring and positively impact the achievement of the warehouse sales volume and metrics goals. Met and maintained my personal volume goal while maintaining an above average quality of sale.● Assisted in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized warehouse based on our merchandising to sell standards.● Assisted with visually merchandising the warehouse, including complying with brand standards with regard to all visual merchandising tasks.● Planned and organized seminars, workshops and other events for the group and partners. Maintained and ensured the preservation of company brand and image.