Hi, I’m Onyinye, an experienced Executive Assistant, Customer Support Specialist, and Project Manager with over four years of helping businesses run smoothly, grow, and achieve their goals. I combine strong organizational skills, exceptional customer service, and project management expertise to deliver high-impact results for every team I support.As an Executive Assistant, I specialize in saving business owners time and boosting productivity by handling essential day-to-day tasks. From managing emails and calendars to setting up meetings and appointments, I ensure smooth business operations. My goal is to free up your time, allowing you to focus on bigger business goals. By streamlining workflows and creating efficient systems, I help businesses stay organized and on track, ultimately improving productivity and ensuring key performance indicators (KPIs) In my role as a Customer Support Specialist, I’m dedicated to delivering excellent service that enhances customer retention, loyalty, and satisfaction. I handle customer inquiries and resolve issues across various channels—including phone, email, chat, and social media—making sure every client feels valued and heard. I am proficient in CRM tools like HubSpot, Freshdesk, Zendesk, and Intercom, which allows me to manage customer interactions efficiently, resolve concerns quickly, and strengthen brand loyalty.I also help businesses, startups, and brands execute successful projects from planning and initiation through to completion. With strong leadership, stakeholder analysis, and risk mitigation skills, I ensure tasks are delivered on time, within scope, and on budget. I’m proficient in project management tools like Trello, Monday.com, and Asana, enabling me to streamline workflows, automate repetitive tasks, and enhance overall productivity. My expertise in CRM automation helps simplify business operations and drive efficiency.Looking for assistance with administrative tasks, customer support, or project management? Let’s connect! Contact me at mediatrixmba@gmail.com, and let’s explore how I can help your business thrive.
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Project ManagerA Few Wood MenLagos, La, Ng
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Executive Administrative AssistantDelta Broadcasting Service Apr 2023 - Apr 2024_Managed senior executives’ calendars with precision, coordinating over 150 meetings annually using Google Workspace and Calendly, resulting in a 20% reduction in scheduling conflicts._Negotiated effectively with vendors, securing contracts that reduced operational costs by 10% while maintaining high service quality._Led the planning and execution of multiple projects using Trello, and Monday.com, achieving a 95% on-time project completion rate and contributing to a 15%… Show more _Managed senior executives’ calendars with precision, coordinating over 150 meetings annually using Google Workspace and Calendly, resulting in a 20% reduction in scheduling conflicts._Negotiated effectively with vendors, securing contracts that reduced operational costs by 10% while maintaining high service quality._Led the planning and execution of multiple projects using Trello, and Monday.com, achieving a 95% on-time project completion rate and contributing to a 15% improvement in team productivity._Streamlined office operations by developing strong relationships with vendors and colleagues, which enhanced overall efficiency by 25% and improved inter-departmental collaboration._Prepared comprehensive meeting materials, ensuring that executives were well-equipped and informed, which led to a 30% increase in meeting productivity and decision-making efficiency._Proactively addressed potential issues by anticipating executive needs, reducing project delays by 20%, and fostering a more harmonious and productive workplace environment. Show less
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Customer Service RepresentativeRainbow Square Garden Sep 2021 - Dec 2022_Delivered exceptional customer service that directly enhanced customer satisfaction, resulting in a 15% increase in customer retention and loyalty._Analyzed customer needs thoroughly, offering personalized solutions that consistently exceeded expectations and contributed to a 15% boost in sales._Handled every customer inquiry—via phone, chat, or email—with the utmost care, ensuring a response time of under 24 hours and maintaining a 98% customer satisfaction… Show more _Delivered exceptional customer service that directly enhanced customer satisfaction, resulting in a 15% increase in customer retention and loyalty._Analyzed customer needs thoroughly, offering personalized solutions that consistently exceeded expectations and contributed to a 15% boost in sales._Handled every customer inquiry—via phone, chat, or email—with the utmost care, ensuring a response time of under 24 hours and maintaining a 98% customer satisfaction rate._Prioritized customer engagement by creating a positive and responsive service experience, fostering trust and reinforcing customer loyalty, leading to a 20% improvement in client retention._Strengthened customer relationships by consistently ensuring they felt valued and heard, contributing to a 10% increase in repeat business._Contributed to the company’s overall success and growth by building strong, lasting relationships with clients, reflected in a 95% positive feedback rating from customer surveys. Show less
Onyinye Mbaegbu Education Details
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Linguistics And Communication Studies
Frequently Asked Questions about Onyinye Mbaegbu
What company does Onyinye Mbaegbu work for?
Onyinye Mbaegbu works for A Few Wood Men
What is Onyinye Mbaegbu's role at the current company?
Onyinye Mbaegbu's current role is Project Manager.
What schools did Onyinye Mbaegbu attend?
Onyinye Mbaegbu attended University Of Port Harcourt.
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