• Excellently seasoned in Go-Live supports: Inpatient and Outpatient setting. • Comprehensive knowledge in healthcare workflow and support services. • Over 3 years’ experience with various EMR/EHR systems. • Expertise in EpicCare: CPOE, ClinDoc, Cadence, Beacon, ASAP, Radiant, Dragon, • ADT/Prelude and Ambulatory. • Sorian: Ambulatory, Inpatient Power chart, CPOE, Anesthesia.• Cerner Millennium: PowerChart, Cerner Lighthouse, PathNet, RadNet, SurgiNet.• Experienced in Dragon training and customization.• Experienced in personalization across all clinical roles.• Provided support in ongoing implementations, optimizations, and upgrades.• Provided technical and functional support across multiple Epic applications.• Provided support to various clinics during Go-Lives, addressing issues and escalating to the command center.• Collaborated with end users to understand workflows and other improvisations.• Provided telephone and at-the-elbow support to endusers.• Resolve queries in a methodical manner independently.• Refined organizational skills that balance in a timely and professional manner.• Impeccable interpersonal and communication skills.• Hands on experience in leading and managing teams during Go-Lives.