Onyinyechi Hendricks Email & Phone Number

New York, United States, Canada

United Kingdom

• Built trust by maintaining strict confidentiality and sensitivity to patient needs
• Charted daily observations, mobility activity and over 80% eating percentages to aid continued client assessment.
• Safely and securely transported patients using hoists and wheelchairs.
• Assisted in all aspects of personal care, feeding, and drinking while retaining comfort and dignity.
• Worked closely with nurses to provide holistic care and maintain optimum levels of communication.
• Maintained excellent client relationships by offering practical and emotional support throughout care

United Kingdom

• Assisted in the completion of UK 2070 commission project in Tees valley UK.
• Developed interview questions appropriate for the topic to ensure compliance.
• Assisted in interviewing representatives of various focused groups.
• Used outstanding communication and organization skills to maintain productive relations with staff and applicants.
• Oversaw and managed interview minutes and contributions from participants.
• Communicated with my supervisor to review questions and reports to ensure smooth transition of events.

Port Harcourt

• Provided up to date information and guidance in purchasing of housing units.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues and promote upsell and cross-sell products and services
• Exceeded targets by delivering comprehensive and consistent service.
• Handled live chat queries within strict timeframe targets to improve customer satisfaction ratings and conflict resolutions.
• Increased client retention by 85% through outstanding account management, sales presentation and pitching.
• Advised clients on market conditions, prices, mortgages, investment returns.

Portharcourt

• Participated in the development of lottery promotions, marketing efforts, and advertising programs.
• Handled over 30 phone calls, email and social media enquiries with consistent customer service across multiple channels.
• Adhered strictly to policies and procedures for continued company compliance.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Maintained records, prepared reports and correspondence related to the position.

Master Of Arts - Ma, Human Resources Management And Services, Merit

Resilient HRM in Context , Leadership & Business Performance, Human Resource Planning, Applied Practice (Level 6), Postgraduate Business.

Diploma Of Higher Education, Customer Service Support/Call Center, 92

Bachelor Of Arts (Ba), Linguistics And Communication Studies

Activities and Societies: Acting and drawing.

Ssce

Certification, Customer Care Skills And Telephone Etiquette