Developing and executing strategies to enhance customer satisfaction, loyalty, and engagementthroughout the customer journey.• Establishing and nurturing partnerships with key stakeholders to drive business growth and expand the company's reach.• Leading a team to ensure exceptional customer support and effective management of partnerships.• Collaborating cross-functionally to identify areas for improvement and innovation in our products and services.• Monitoring and analyzing customer feedback and partnership performance to drive continuousimprovements.• Representing Ekruz Enterprises at industry events and conferences to foster relationships and promote the company's brand.

• Developed and executed strategic sales plans.• Grew the existing client base.• Identified and developed new business opportunities.• Worked closely with the senior management team to ensure that all stakeholders are informed of the activities of the sales team.• Documented all processes and closed sales.• Created proposals and presentation materials.• Managed customer relationships.• Remote monitoring of 22 sites of Keystone Bank.• Bank facilities management• Ensured successful installation of DVRs on sites.• Switched on/off the alarm system from the control center• Checked Diesel level of each bank branch remotely.• Provided banks with footage if need arise.• Provided business advice based on the trends of monitoring events.• Gave support services • Weekly pulling of bank branches reports.• Analyzed report and send emails to bank branches for improvements.

• Answer Phones and Respond to Customer Requests.• Provide Customers with service information.• Attending, follow up and resolving customer complaints and questions.• Identify, Research and Resolve Customer issues.• Follow-up on customer’s inquiries not immediately resolved.• Recognize, Document and Alert the Supervisor of trends in Customer Calls.• Recommend process improvements through the Supervisor to the management.

• Describe the product benefits and any special offers. • Advice customers on personal product benefit• Persuade customers to accept a trial period. • Gather and document information about the customer. • Enter notes into a computer, including dates for follow up calls. • Meeting targets• Helping clients, Calling prospective clients, Up-selling