** Welcome to my Linkedin Profile **Let me provide you with a snapshot of my professional journey:I am a Frontend Developer with a passion for crafting intuitive and interactive web applications. My unique background includes transitioning from Technical User Support to Software Development – an intriguing shift, isn't it?Proficient in:- Frontend Developement : HTML, CSS, Javascript (React) - The foundation of my coding prowess, which I leverage to create dynamic and responsive user interfaces.- User Support : I have vast experience in providing exceptional user support, translating technical jargon into user-friendly solutions.- Product Knowledge : Quick to grasp intricate product details, ensuring alignment with development goals.I thrive in a collaborative environment where I am given the oportunity to build user-centric solutions which will in turn improve organizational objectives and achieve managerial goals and targets set by the organization.I am open to exciting opportunities where I can contribute my skills, learn from inspiring colleagues, and contribute to creating innovative digital experiences.Let's connect! I'm looking forward to engaging with like-minded professionals, sharing insights, and exploring potential collaborations.
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Frontend Web DeveloperFormplus Dec 2019 - Dec 2021Lagos, Nigeria- Implemented frontend-specific features for the application, adhering to Figma design specifications, and significantly enhanced the overall user experience.- Contributed to the overhaul of web pages originally built with AngularJS, ensuring a seamless transition to modern code standards using React and Redux.- Revamped all external pages of the Formplus application with a focus on enhancing usability. This redesign resulted in an increase in user engagement and improved overall user satisfaction.- Enhanced the application's page speed by approximately 40% through the strategic implementation of advanced performance features, including minification of JavaScript, meticulous image optimization, efficient caching strategies, prioritized critical path CSS for accelerated rendering, and the implementation of lazy loading. These techniques collectively resulted in a faster and more efficient user experience.- Validate the expected functionality of frontend features across the application using Jest and Enzyme, with React Test Renderer ensuring thorough testing and reliable performance -
Technical Support LeadFormplus Sep 2019 - Dec 2020Lagos State, Nigeria- Guided and provided training to support agents.- Conducted thorough troubleshooting and investigation of issues before escalating to engineers, allowing me to resolve non-code-related issues independently.- Interviewed and assessed candidates to identify suitable individuals for roles within the support team- Maintained meticulous documentation of processes to create a dynamic reference resource, ensuring accessibility for efficient task execution at any given time.- Migrated the support channel to Salesforce Service Cloud, a more robust platform, harnessing its varied features to optimize and provide seamless support services to customers.- Perform regular and timely supervision to uphold quality control standards across the support channel and the support team.- Conducted comprehensive testing of the application before public release of any fixes or features, and concurrently updated support documentation with relevant information.
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Technical Support SpecialistFormplus May 2018 - Sep 2019Lagos, Lagos State, Nigeria- Managed customer inquiries and addressed complaints through diverse email and chat support channels.- Pose targeted questions to customers to swiftly comprehend issues and expedite resolution times.- Ensured timely responses to customers, aiming for swift case resolution, and conducted follow-ups with users post-case resolution for comprehensive support.- Recorded customer requests and maintained a log of frequently requested features for future reference and product development.- Proactively monitored customer logs, addressing and resolving any pending tasks preemptively to ensure a seamless experience before customers notice.- Conducted thorough testing of the application prior to releasing any fixes or features to the public.
Onyinye Mbamara Education Details
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Biochemistry
Frequently Asked Questions about Onyinye Mbamara
What is Onyinye Mbamara's role at the current company?
Onyinye Mbamara's current role is Frontend Developer | User-centric Professional.
What schools did Onyinye Mbamara attend?
Onyinye Mbamara attended University Of Ibadan.
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Onyinye Mbamara
Nigeria
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