- Assessed client needs and developed plans to improve clients' well-being- Supported clients through the processes of obtaining public benefits, employment, and housing- Recorded and updated client progress on next steps and goals- Reorganized and maintained inventories of clothing, toiletry, and food supplies at three sites- Presented research on client needs in educational settings and to community partners

- Managed summer course registrations and text mailings for ~150 participants- Copyedited webpages and print promotional materials- Formatted photocopied reading materials for printing and binding- Coordinated event, concert, and program housing setup and teardown- Compiled and analyzed registration and post-event survey data

- Organized, verified, and updated data on Malaysian death in custody (DIC) cases- Studied news, government, and NGO reports to understand trends in DIC cases - Created data visualizations for social media and human rights reports- Wrote social media copy and profiles for DIC cases

- Coordinated package pickups and deliveries- Addressed more than 70 customer requests, enquiries, and complaints per day by phone or email- Trained new customer care representatives