Promise Ikhazuagbe Email & Phone Number

Kitchener, On, Ca

Lagos, Nigeria

- Leadership & Strategy: Led a cross-functional team of project and product managers, delivering digital solutions on time and under budget, resulting in 95% client satisfaction.- Solution and Product Design: Designed and launched applications with a strong focus on user experience (UX) and system architecture, increasing overall efficiency by 30%.- Employee Savings Platform: Delivered a platform managing over 500 million Naira in assets, enhancing employee retention and boosting operational efficiency by 40%.- Omnichannel Banking Solution (In Progress): Leading the development of an omnichannel banking platform, integrating mobile, web, and USSD services to improve customer engagement and reduce operational costs. Projected to increase customer engagement by 30% and reduce operational costs by 25% upon completion. - Agile Transformation: Championed Agile methodologies across the organization, reducing project delivery timelines by 20%.- Continuous Improvement: Implemented key improvements that resolved bottlenecks, enhancing team productivity by 15%.~CARD SERVICES MANAGEMENT EXPERTISE~- Card Issuance Process: Spearheaded the integration of virtual/physical card request services via Interswitch, accelerating issuance by 50% and reducing manual interventions, improving user experience.- Third-Party Integration: Managed secure card production through Interswitch's platform, ensuring efficient job creation and batch processing.- Fraud and Chargeback Management: Led the resolution of disputes and chargebacks, implementing security protocols for transaction processing that resulted in a 20% reduction in fraud incidents.- Settlement & Reconciliation: Managed daily settlement reports and financial reconciliations for all card transactions, ensuring accuracy.- Cross-functional Collaboration: Collaborated with Verve, Partner Bank, and Interswitch to deliver a secure card issuance system and enhance service delivery.

Lagos, Nigeria

- Product Lifecycle Management: Managed the full lifecycle of multiple enterprise applications, handling product roadmaps, budgets, timelines, and cross-functional team coordination.- IPO Solution: Delivered an E-IPO solution in 4 weeks, facilitating the sale of 575 million shares, ensuring regulatory compliance, and enhancing user experience.- SkillPaddy E-learning Platform: Spearheaded the product development of SkillPaddy, scaling the platform to 10,000 active users with integrated LMS, Job Match Service, and CMS.- Agile Best Practices: Standardized Scrum methodologies across teams, reducing project lead times by 25% and increasing team efficiency by 20%.- Stakeholder Engagement: Successfully translated business requirements into functional specifications, achieving 100% client satisfaction and zero post-launch issues.

Lagos, Nigeria

- Market Expansion: Led market analysis and competitive research that expanded the company’s market reach by 20%.- Revenue Growth: Secured partnerships and strategic collaborations, increasing annual revenue by 30% and expanding product offerings to key enterprise FinTech clients.- Data-Driven Strategy: Worked closely with the CMO to refine pricing models based on market insights, boosting client acquisition by 15% and increasing customer retention by 10%.- E-commerce Strategy: Developed and implemented an e-commerce strategy that improved online sales by 25% and reduced customer churn by 18%.- Proposal Management: Prepared winning proposals with a 90% success rate, securing multi-million-naira contracts annually.- Operational Efficiency: Re-engineered business processes using Agile methodologies, improving overall departmental productivity by 20%.

Benin-City, Edo, Nigeria

• Open new personal and corporate accounts and provide access to Mobile and Online banking as well as telephone support to customers. • Conduct Know Your Customer (KYC) and Due Diligence procedures for new account creation and reactivation of inactive accounts, in order to comply with the Anti-Money Laundering (AML) policy guidelines. • Mobilize funds/deposits for savings and current accounts and drive the marketing and sale of financial products offered by the bank. • Prepare and compile the necessary documentation for personal loan applications, ensuring its timely submission to the designated team for thorough evaluation and determination of approval or rejection.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Biochemistry, Second Class Upper Division

Activities and Societies: DWings(CFI)