- Leadership & Strategy: Led a cross-functional team of project and product managers, delivering digital solutions on time and under budget, resulting in 95% client satisfaction.- Solution and Product Design: Designed and launched applications with a strong focus on user experience (UX) and system architecture, increasing overall efficiency by 30%.- Employee Savings Platform: Delivered a platform managing over 500 million Naira in assets, enhancing employee retention and boosting operational efficiency by 40%.- Omnichannel Banking Solution (In Progress): Leading the development of an omnichannel banking platform, integrating mobile, web, and USSD services to improve customer engagement and reduce operational costs. Projected to increase customer engagement by 30% and reduce operational costs by 25% upon completion. - Agile Transformation: Championed Agile methodologies across the organization, reducing project delivery timelines by 20%.- Continuous Improvement: Implemented key improvements that resolved bottlenecks, enhancing team productivity by 15%.~CARD SERVICES MANAGEMENT EXPERTISE~- Card Issuance Process: Spearheaded the integration of virtual/physical card request services via Interswitch, accelerating issuance by 50% and reducing manual interventions, improving user experience.- Third-Party Integration: Managed secure card production through Interswitch's platform, ensuring efficient job creation and batch processing.- Fraud and Chargeback Management: Led the resolution of disputes and chargebacks, implementing security protocols for transaction processing that resulted in a 20% reduction in fraud incidents.- Settlement & Reconciliation: Managed daily settlement reports and financial reconciliations for all card transactions, ensuring accuracy.- Cross-functional Collaboration: Collaborated with Verve, Partner Bank, and Interswitch to deliver a secure card issuance system and enhance service delivery.

- Product Lifecycle Management: Managed the full lifecycle of multiple enterprise applications, handling product roadmaps, budgets, timelines, and cross-functional team coordination.- IPO Solution: Delivered an E-IPO solution in 4 weeks, facilitating the sale of 575 million shares, ensuring regulatory compliance, and enhancing user experience.- SkillPaddy E-learning Platform: Spearheaded the product development of SkillPaddy, scaling the platform to 10,000 active users with integrated LMS, Job Match Service, and CMS.- Agile Best Practices: Standardized Scrum methodologies across teams, reducing project lead times by 25% and increasing team efficiency by 20%.- Stakeholder Engagement: Successfully translated business requirements into functional specifications, achieving 100% client satisfaction and zero post-launch issues.

- Market Expansion: Led market analysis and competitive research that expanded the company’s market reach by 20%.- Revenue Growth: Secured partnerships and strategic collaborations, increasing annual revenue by 30% and expanding product offerings to key enterprise FinTech clients.- Data-Driven Strategy: Worked closely with the CMO to refine pricing models based on market insights, boosting client acquisition by 15% and increasing customer retention by 10%.- E-commerce Strategy: Developed and implemented an e-commerce strategy that improved online sales by 25% and reduced customer churn by 18%.- Proposal Management: Prepared winning proposals with a 90% success rate, securing multi-million-naira contracts annually.- Operational Efficiency: Re-engineered business processes using Agile methodologies, improving overall departmental productivity by 20%.

• Open new personal and corporate accounts and provide access to Mobile and Online banking as well as telephone support to customers. • Conduct Know Your Customer (KYC) and Due Diligence procedures for new account creation and reactivation of inactive accounts, in order to comply with the Anti-Money Laundering (AML) policy guidelines. • Mobilize funds/deposits for savings and current accounts and drive the marketing and sale of financial products offered by the bank. • Prepare and compile the necessary documentation for personal loan applications, ensuring its timely submission to the designated team for thorough evaluation and determination of approval or rejection.