Oluwadamilola Olisa Email & Phone Number

Brampton, On, Ca

Vaughan, On, Ca

Toronto, Canada Area

• Gather data, analyze, and optimize production routers (Production run rate and number of employees, etc.), and provide results to the plants and corporate management team• Apply A3, Gantt charts, and PDCA techniques to manage short-term & long-term projects, and report project progress status to the Corporate Sr. Project Engineer• Manage New product programs (NPP), collaborate with the assigned Project personnel, and provide weekly project progress reports to the plants and corporate management team• Manage ECR and ECN (Engineering Change Request & Notification) programs, and provide weekly project progress updates to the plants and corporate management team• Process Custom customer orders by creating BOMs, Routers, and Product technical Specifications/instructions document• Work closely with management to develop BOM, router and specifications, and design 3D CAD pallet configuration for unique orders• Manage production monthly KPI(s) and provide reports to Management• Develop and maintain database U.I estimators for B.O.M analysis• Work constructively with Plant engineers/managers, financial analysts, and the I.T/Data Mgmt. team to solve problems, improve the knowledge and skill base of key personnel to diagnose supply chain and operations issues, and provide corrective action

Toronto, Canada Area

 Handle customer technical support questions regarding products in a professional and friendlymanner at all times Provide customers with service repair authorizations for defective products Sell optional services and warranties to customers Keep up to date with industry developments, applicable operating systems, common and relatedsoftware and hardware, and company policy to ensure proper communications to customers. Adhere to technical support policy and procedures for all customer calls or tickets received ensuringachievement of company's set goals (KPI) Maintain minimum skill set requirements for T1 support calls and tickets when applicable. Help customers to diagnose and troubleshoot diverse technical issues, and provide logical solutions Performs other related duties and assignments as required and as assigned by supervisor ormanager.

Windsor, Ontario

• Answered phones and responded to customer requests• Provided customer with product and service information• Identified, researched and resolved technical customer issues as trained• Diagnose, troubleshoot and resolve basic to advanced technical concerns• Documented customer notes, reports and logs• Met client contractual goals and metric with regards to providing the customer excellent service• Other duties as assigned by management

Windsor

• Worked with TRQSS production team members and academic supervisors to successfully reach set targets using Lean manufacturing and Six Sigma tools • Proposed project plan reduces setup, picking and delivery cycle time from 35 minutes to 25 minutes or less, saving TRQSS Inc. $100,000 to $120,000 a year • Collaborated with 5 classmates in optimizing TRQSS warehouse picking and delivery system • Delegated and organized project tasks and scheduled meetings using Microsoft Project • Worked with warehouse data files to create a visual heat map to optimize warehouse component location using Microsoft Excel (VBA, PIVOT TABLES, VLOOKUP functions) • Utilized Value Stream Mapping, JIT, Fish Bone Diagram, Process Flow Diagram, Arena, CATIA, FlexSim, QFD and Cost-Benefit Analysis concepts

Ontario, Canada

• Performed assembly operation of Aluminium HVAC Registers, Grilles and Lovers using jigs, power tools, power saws and various press machines• Received order forms, interpreted 2D-model drawings, blueprints and composed templates with the aim of building product using Vernier caliper and measurement tape• Performed all duties safely by complying with various safety practices and quality policy

Bachelor Of Applied Science (B.A.Sc.), Honours Industrial Engineering With A Minor In Business Administration Option

Activities and Societies: University of Windsor engineering student society..

Certificate, Lean Six Sigma Black Belt Online

Ontario High School Diploma

Activities and Societies: Husky soccer team.

Senior Secondary Certificate Of Education