Tobi Olugbemi Ll.B, B.L Email and Phone Number

Providing high-priority customer service by responding to inquiries and engaging with customers daily.

Assisting students and alumni’s with resume and cover letter review, giving constructive feedback. Organizing and supporting career strategists with workshops. Book and manage appointments using WebEx.

As a Customer Support Specialist at LOBLAWS since June 2023, I excel in addressing 50+ daily customer inquiries with a remarkable 95% customer satisfaction rate. I've also played a pivotal role in streamlining Asset Protection programs through cross-functional collaboration, leading to a 20% reduction in response time. Furthermore, my empathetic handling of crisis situations has garnered recognition and commendations from both supervisors and customers.

As a Human Resources and Administrative Officer at SCOBIC Ltd. from 2021 to 2023, I significantly contributed to talent acquisition with a 40% increase in successful hires, streamlined interview logistics, maintained professional communications, ensured hiring process accuracy, updated job postings, improved HR policies, enhanced talent management processes, supported DE&I initiatives, and enhanced internal communication through various HR reports and presentations.

• Provided support during client intake and initial consultations, including conducting client interviews, gathering relevant information, and preparing intake forms.• Ensured the organization is updated on changes in laws, court rules, and legal procedures relevant to the practice area, and assist in updating internal resources accordingly.• Handled administrative tasks such as answering phones, responding to emails, and maintaining office supplies inventory.

As a Human Resources Coordinator at Gail Associates from 2017 to 2020, I performed various responsibilities, including managing HR administrative tasks to maintain accurate records and ensure data confidentiality. Additionally, I contributed significantly to the onboarding process, resulting in an impressive 95% positive feedback rate from new hires. I also played a key role in the development and updating of company policies and handbooks, ensuring they complied with legal requirements. My role included facilitating effective communication with external organizations, which helped strengthen stakeholder relationships. Finally, I prepared and presented HR reports that provided actionable insights to support decision-making within the organization.

• Assisted in drafting, formatting, proofreading, and filing legal documents such as pleadings, motions, briefs, contracts, and agreements.• Conducted legal research using various resources to gather relevant case law, statutes, regulations, and legal precedents.• Maintained organized and up-to-date electronic and physical files, ensuring easy retrieval of documents as needed.• Communicated effectively with clients, opposing counsel, court personnel, and other parties to facilitate case progression and maintain positive relationships.• Assisted in the preparation for trials, hearings, and other legal proceedings by organizing exhibits, compiling case materials, and coordinating with witnesses and experts.