Oona Maunula Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

I manage and develop website content to keep it relevant and engaging. I handle B2B email marketing, including newsletters, event invitations, and blogs. I plan, execute, and report on marketing campaigns to ensure effective reach and engagement. I manage, maintain, and enhance the social media channels and content, ensuring they align with our marketing strategies. My responsibilities include overseeing community management for social media channels to foster engagement and responsiveness. I conduct photo and video shoots, including editing, to create compelling visual content.

Helsinki, Uusimaa, Finland

In this role I got to welcome our customers to the showroom being the first interaction they had at our location. I got to represent our products and services to our customers at marketing events as well as assist in various marketing activities. In addition, I performed the duties of sales administrator. These duties included billing and invoicing, accounting, handling the registrations, doing credit checks, taking care of the paperwork, updating customer records, maintaining office and showroom supplies, organizing deliveries, etc.

Vantaa, Uusimaa, Finland

In my role as a Social Media Marketing Intern I got to sharpen my skills on both paid and organic social media. I had an active role throughout the whole process of planning, creating and executing the campaigns and organic content.Managing the organization's social media channels was one of my main responsibilities during this internship. The foundation of my day-to-day tasks was not only the copywriting and creating social media posts both in English and Finnish and taking care of the needed photo editing, but also being in charge of planning and managing the entire social media calendar covering all the platforms in use.My most significant achievement during the internship was to take part in planning and to independently execute the entire social media marketing of Laurea's English-taught degree programmes with the result of increasing the total number of applicants by 67% compared to the year before.As Laurea is a higher education institution, and a lot of Laurea's followers are students, I wanted the students to also be more visible on the social media channels. Therefore I organized and coordinated a project in which I gathered students that were interested in creating content for social media and planned the execution with each student individually, covering the channel-specific instructions and guidelines as well as the frequency and schedules of creating and posting the content. As I was in charge of carrying out this whole project, I also acted as the contact person for the students throughout the process.In addition to my responsibilities within marketing activities, I also took part in planning, executing and hosting a variety of events for both internal and external stakeholders and audiences. To mention a few, I hosted an event aimed for upper secondary school students and their student counsellors and took part in hosting the Take Your Child to Work Day. I also took part in Laurea's Jodel takeover day and game planning.

Helsinki, Southern Finland, Finland

In my role as a Customer Service Representative at Handelsbanken I acted closely in the customer interface, always focusing on treating each customer as an individual. My main responsibilities included providing both written and spoken customer service to our customers via different communication channels. The internal communication practices within the organization's different departments and branches were a significant part of my job.I proved to be proficient in operating several programs simultaneously.My responsibilities also included being in charge of creating shift schedules for our whole team and carrying out new employee orientations.

Helsinki, Southern Finland, Finland

In my role as a Customer Service Representative at Handelsbanken I acted closely in the customer interface, always focusing on treating each customer as an individual. My main responsibilities included providing both written and spoken customer service to our customers via different communication channels. The internal communication practices within the organization's different departments and branches were a significant part of my job.I proved to be proficient in operating several programs simultaneously.My responsibilities also included being in charge of creating shift schedules for our whole team and carrying out new employee orientations.

Kokkola Area, Finland

Kokkola Area, Finland

My main responsibilities included providing customer service, working as a cashier, handling cash and maintaining an organized and clean store environment. I also acted as a designated support person for new employees and supported them in our daily tasks and made sure they felt welcomed, valued and comfortable in our team.Working in this position strengthened my self-management, teamwork, problem solving and communication skills.

Townsville, Australia

In this position I was responsible for liaising with families and supervising the children and caring for them, as well as providing them with a stimulating child centered learning curriculum and supporting their learning and development. I performed my role following the centre's policies and procedures and the Australian National Law and Regulations for Australian Children's Education and Care.This experience taught me extreme responsibility and liability, innovativeness, stress and time management skills, cross-cultural communication skills and cultural sensitivity.

Kokkola Area, Finland

Digimarkkinoinnin Osaaja (Avoin Amk, 30 Op)

- Goal setting and metrics - Inbound marketing - Customer insights - Digital analytics - Digital service development - Webstore - Digital.

Master Of Arts - Ma, Organizational Communication, General

Master Of Arts - Ma

Exchange semester at the Faculty of Journalism, Information and Book Studies. Studied a variety of courses focusing on PR.

Bachelor'S Degree, Ba, Communication And Marketing Studies

Certificate 3, Early Childhood Education And Care

Finnish Matriculation Examination