Associate Director, Commercial It - North, East And Southeast Europe And Israel
Leading and managing cross-functional teams across a diverse geographic region, spanning Russia, North, East, and Southeast Europe to drive operational excellence and achieve strategic goals. Engaging with stakeholders to understand their business needs, requirements, and expectations, and aligning them with technology solutions that deliver measurable value and enhance user experience. Overseeing end-to-end deployment and support of business systems, applications, and infrastructure to optimize organizational performance, mitigate risks, and ensure business continuity.• Successfully executed the Corporate IT strategy in the Region, optimizing existing capabilities, systems, and processes, and built a highly engaged team focused on customer needs, power ideas, and driving for results.• Played a crucial role in the Business divestiture of 2015-2016 by planning and setting up 9 new offices in Southeastern Europe, Baltics, Greece, and Israel to support 200 employees, expanding the network infrastructure in Poland and Sweden.• Led the planning, implementation, and support of various IT/Business projects in the Region, such as launching VEEVA CRM across the region in June-Dec 2016, leveraging the Digital Factory initiative to reduce the cost of digital assets creation, rolling out DocuSign in the Region, and supporting the delivery of the International Reporting Platform while leading the implementation across the region.• Ensured best-in-class IT support and delivered business-valued IT services by using the ITIL approach. Maintained a user satisfaction rate above 95% by conducting user satisfaction surveys.• Worked closely with the Global and Regional teams and constantly engaged with vendors and partners to deliver services within the agreed SLA.