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Dynamic and versatile Human Resources professional with extensive experience spanning multiple roles, including HR Coordinator, HR Generalist, HR Manager, Training Systems Specialist, Training Manager, Performance Management and Learning Advisor, and Project Coordinator. Proven expertise in creating comprehensive e-learning content and other training materials. Adept at developing and implementing HR strategies that drive organizational effectiveness, enhance employee performance, and support continuous learning and development. Demonstrated ability to manage complex projects and deliver impactful training programs that align with business objectives. Known for strong interpersonal skills, strategic thinking, and a commitment to fostering a positive workplace culture.Skills:HR Leadership| Change Management | Workforce Planning | Recruiting | Employee Onboarding | Payroll Processing | Employee Staffing/Scheduling | Compensation & Benefits | Policy Interpretation and Implementation | Employee Investigations | Contract Negotation | Adult Learning | Training Team Management | Classroom, OJT & Virtual Training Facilitation | Instructional Design | Scorm | System Design and Optimization | Articulate Storyline 360 | Office 365 | SAP SuccessFactors | Camtasia | Adobe Creative Suite | Kronos | Avature | LinkedIn Learning | Cornerstone | Oracle | Equifax Compliance | WorkStep | Skillsoft | LinkedIn Learning
Westrock Company
View- Website:
- westrock.com
- Employees:
- 14168
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Human Resources ManagerWestrock CompanyLynchburg, Va, Us
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Program CoordinatorPublic Health Institute Apr 2024 - PresentOakland, California, UsResponsible for providing program management support across the PHI team and Program Management Office (PMO) to ensure contract performance for recruitment and performance management of PHI employees under the GHTASC contract. -
Performance Management And Learning AdvisorPublic Health Institute Jul 2023 - Apr 2024Oakland, California, UsResponsible for supporting designating teams of Institutional Support Contractors (ISCs) who support USAIDs Bureau for Global Health. Formulates partnerships across teams in the areas of performance management, individual learning and career development. Serves as a performance coach and mentor to designated supervisors and employees working in support of the Global Health Training, Advisory and Support Contract (GHTASC).
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Human Resources ManagerWestrock Company May 2022 - Jul 2023Atlanta, Georgia, Us• Handles sensitive employee and company information with highest level of confidentiality and discretion.• Works with management to create performance measurement, employee development and employee compensation strategies.• Recruits new employees and builds relationships, driving visibility.• Provides HR consultation services to leadership and department heads.• Holds exit interviews and documents information discussed with employees.• Manages full-cycle human resource operational activities to maximize HR employee performance.• Supports top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.• Advises leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
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Human Resources GeneralistWestrock Company Jul 2021 - May 2022Atlanta, Georgia, Us• Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.• Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.• Conducted employee hiring and exit interviews.• Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.• Created job postings for open positions.
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Training ManagerJ.Crew Sep 2019 - Jul 2021New York, New York, Us• Managed & developed a team of 12 to 30 training associates.• Implemented and facilitated trainings and leadership development programs throughout the Supply Chain. Delivered in-person learning experiences, using both designed in-house programs and those from external providers.• Partnered with the HR team to identify knowledge & skill gaps for targeted learning opportunities• Created and implemented a training request process and training tracking system.• Created curricula for & facilitated train-the-trainer and leadership development workshops.• Evaluated and improved the effectiveness of training activities by revamping training tools for trainers and orientation for new starts.• Created leadership development and COVID 19 training documents and e-learning courses.• Revamped 150+ Standard Operations Procedures (SOP) and uploaded them to the LMS and assigned to associates as the business deemed necessary.• Created and uploaded eLearning content to the Success Factors LMS.• Tracked and reported on business compliance training completions. -
Specialist, Training SystemsCommscope Jul 2016 - Sep 2019Hickory, North Carolina, Us• Assisted in the design, configuration and successful implementation of CommScope’s Global LearnCenter (GLC) - SAP SuccessFactors global learning management system (LMS)• Assisted with the migration of Oracle LMS to SAP SuccessFactors • Led the project team that successfully created and implemented CommScope’s global annual Ethics and Compliance training program• Assisted with the creation and implementation of uLEAD, CommScope’s online leadership development program• Creates eLearning content and programs to meet demands of the organization using Articulate 360 and True Office Learning’s authoring tool• Monitors the LMS environment, curates learning and provide tools and solutions that support global talent & leadership development in achieving its talent goals• Serves as subject matter expert, assessing learning needs and partnering with business leaders to deliver learning solutions that meet global business needs• Collaborates with HR and business leaders to create marketing and promotional videos. Skilled in Adobe Creative Suite, Camtasia, Biteble, ProShow Producer and MS Office• Optimized/updated the GLC learning platform with the company’s new brand, learning solutions promotion banner and created curated learning pages• Assisted in the research, development, testing and implementation of CommScope’s mobile learning solution• Collaborates with external vendors (i.e. Skillsoft, Cross Knowledge) to upload AICC/SCORM compliant courseware onto the iContent server and into the GLC. • Train, develop and lead the global administrator team to effectively serve global customers• Tracks, manages, audit and report on learning solutions and programs to demonstrate effectiveness, compliance and impact -
Human Resources CoordinatorCommscope Jun 2014 - Jul 2016Hickory, North Carolina, Us• Assisted in the hiring process of employees: including interviews, temp agency recruitment, verifying references and background checks• Assisted with new-hire procedures: included new employee orientations, creating new employee files and ensuring all new hire paperwork was properly completed and submitted to HR Shared Services• Provided career and life coaching service to employees with HR Manager guidance• Supported the HR manager in educating employees on and enforcing company policies• Executed employee termination procedures including exit interviews and advising employees on their rights and any benefits they were entitled to• Continued to lead the Employee Enrichment team that coordinated all company events and employee engagement activities• Worked with payroll to ensure employee time was submitted correctly and updated SAP with corrections as necessary• Served as North America Super Regional learning management system administrator • Trained and developed North America regional LMS administrators • Imported employee learning history into SAP LMS from Oracle• Created learning items, content objects, curricula and assignment profiles in the LMS• Managed all phases of the temp employee process from hire to termination• Assisted in the revision of company-wide HR policies and procedures• Worked collaboratively with the HR manager to complete all special projects
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Human Resources Administrative AssistantCommscope Dec 2005 - Jun 2014Hickory, North Carolina, Us• Assisted the HR manager in all areas of HR as needed to include reporting, creating presentations, maintaining MSDS manual, creating posters• Designed retirement memory book and video tribute gifts• Created and maintained all employee records/files• Tracked and recorded employee vacation, sick and personal time in SAP• Conducted new employee orientations and processed new hire paperwork• Served as benefits administrator to regional employees
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Administrative AssistantRegion 2000 Workforce Investment Board May 2002 - Aug 2004• Collaborated with WIB board members to open the Region 2000 Career Center• Served as information point of contact to the board and executive director• Scheduled board meetings for the WIB Director and Executive Board Members• Recorded and distributed meeting minutes to the executive board members• Designed career center signage, brochures, posters and other promotional materials • Served as the system administrator for the Virginia Workforce Network and Virtual Career Center• Provided clients with access to the Virtual Workforce Network
Opal Smith Education Details
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Liberty UniversityPsychology: Life Coaching -
Liberty UniversityPsychology
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Liberty UniversityPromotion And Video Content
Frequently Asked Questions about Opal Smith
What company does Opal Smith work for?
Opal Smith works for Westrock Company
What is Opal Smith's role at the current company?
Opal Smith's current role is Human Resources Manager.
What is Opal Smith's email address?
Opal Smith's email address is op****@****ope.com
What is Opal Smith's direct phone number?
Opal Smith's direct phone number is +143438*****
What schools did Opal Smith attend?
Opal Smith attended Liberty University, Liberty University, Liberty University.
Who are Opal Smith's colleagues?
Opal Smith's colleagues are Tim Werner, Robert Williams, Kiffie Dalton, Bryan Stinson, Kenneth Wise, Allen Butler, Dawn Fazio.
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