Head Of Customer Service And Support
Current
Feb 2023 - Present
AeroLeads people directory · profile
Oscar Patricio Cevallos Email & Phone Number
Head of Customer Service and Support
at
ODILO
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Customer Service and Support
Location
Murcia, Región De Murcia, Spain
Company size
Who is Oscar Patricio Cevallos? Overview
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Quick answer
Oscar Patricio Cevallos is listed as Head of Customer Service and Support at ODILO, a with 132 employees, based in Murcia, Región De Murcia, Spain. AeroLeads shows a matched LinkedIn profile for Oscar Patricio Cevallos.
Oscar Patricio Cevallos previously worked as Business Development Specialist at Pro-Loop and Sales Manager at Herramientas Cevallos. Oscar Patricio Cevallos holds Master Of Science (Eng), Digital Communications Networks from University Of Leeds.
Company email context
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ODILO
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Profile bio
About Oscar Patricio Cevallos
With over ten years of experience in client management and more than a year leading the Customer Service and Support department at ODILO, I have cultivated a strong expertise in customer relationship management and technical support. In my current role, I am dedicated to ensuring operational excellence and fostering user satisfaction, always maintaining a strategic focus that aligns customer needs with company objectives.Simultaneously, my experience in the sales area has allowed me to develop and implement innovative market tactics for various products, improving market penetration and customer retention. My professional approach is centered on building lasting relationships and generating value through technical solutions and effective commercial strategies.
Listed skills include Network Administration, Cisco Wan, Outside Plant, Cisco Routers, and 27 others.
Current workplace
Oscar Patricio Cevallos's current company
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Odilo
10 roles
Oscar Patricio Cevallos work experience
A career timeline built from the work history available for this profile.
Business Development Specialist
Funciones principales:-Planificar, dirigir y supervisar la estrategia comercial, de distribución y ventas de losproductos alimenticios.
Jul 2022 - Jun 2024
Sales Manager
Funciones principales:-Planificar la estrategia de comercialización del catálogo de productos importados.-Gestionar y supervisar la labor del equipo comercial, definir metas comerciales, sistemas de comisiones y seguimiento al cumplimiento de metas de ventas mensuales.-Definir el esquema de comisiones y derecompensas para los distribuidores y compradores al por mayor.
Mar 2022 - Feb 2023
Asesor Wholesale Y Alianzas Estratégicas
Funciones principales:-Administrar una cartera de clientes B2B establecida y buscar nuevos clientes del sectormayorista, así como alianzas con empresas de telecomunicaciones o empresasintegradoras del sector.-Establecer relaciones comerciales con altos directivos de empresas proveedoras deservicios de Internet (ISPs) a nivel nacional y contribuir con el diseño técnico de solucionesde transmisión de datos y diseños de red de backbone nacional para ISPs.
Apr 2021 - Jul 2022
Especialista De Producto
Funciones principales:-Administrar la comercialización y estrategia de venta en el sector corporativoB2B, de los productos relacionados con el servicio de Internet Corporativo yTransmisión de Datos de CLARO.-Brindar acompañamiento al equipo de asesores comerciales en visitas conclientes importantes para realizar presentaciones corporativas del producto.-Interactuar con las diferentes áreas de la empresa para acoplar las necesidadesdel producto, a los procesos de marketing y de implementación existentes.
Oct 2020 - Mar 2021
Asesor De Negocios Corporativos Digitales
Funciones principales:-Planificar y gestionar el proceso integral de prospección y ventas B2B, cierre denegocios, verificación de facturación y tareas de servicio de post-venta deservicios de telecomunicaciones al mercado corporativo de las empresas del TOP 500 deEcuador.
Mar 2017 - Oct 2020
Analista De Infraestructura
Funciones principales:- Administrar los servicios CheckPoint de seguridad informática y la consola de antivirus McAfee del edificio principal del Ministerio, para cerca de 1000 empleados.- Monitorear e identificar fallas de la red de comunicaciones WLAN entre todas las dependencias del Ministerio. - Configurar e implementar nuevos equipos en la red de comunicaciones a nivel nacional.
Jul 2014 - Dec 2014
Técnico Líder De Instrumentación Y Mantenimiento
Nov 2013 - Apr 2014
Technical Service Level Engineer
Funciones principales:- Diagnosticar y solucionar eventos de falla reportados por los clientes en los servicios proporcionados por la empresa.- Manejar la relación técnica con los Centros de Operaciones de Red de Level 3 en toda Latinoamérica.- Supervisar el trabajo del personal de campo que acude in-situ al cliente para la resolución de fallas.
Sep 2011 - Oct 2013
Outside Plant Assistant
Sep 2010 - May 2011
Team & coworkers
Colleagues at ODILO
Other employees you can reach at odilo.us. View company contacts for 132 employees →
LV
Lovella Velarde
Colleague at OdiloPasay, National Capital Region, Philippines
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JM
Jesús Monda
Colleague at OdiloSeville, Andalusia, Spain
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AE
Alberto Escudero Del Campo
Colleague at OdiloMurcia, Región De Murcia, Spain
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KC
Karoliny Costa
Colleague at OdiloCartagena, Región De Murcia, Spain
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MB
Mªcarmen Belizón Fernández
Colleague at OdiloGreater Murcia Metropolitan Area, Spain
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JG
Julio González Provencio
Colleague at OdiloGreater Murcia Metropolitan Area, Spain
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FA
Fadia Arciniega
Colleague at OdiloMadrid, Community Of Madrid, Spain
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DE
Diego Estrada Alburez
Colleague at OdiloMadrid, Community Of Madrid, Spain
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DR
David Rodriguez
Colleague at OdiloValencian Community, Spain
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LP
Lucía Pérez García
Colleague at OdiloAlicante, Valencian Community, Spain
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Lovella Velarde
Colleague at OdiloPasay, National Capital Region, Philippines
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JM
Jesús Monda
Colleague at OdiloSeville, Andalusia, Spain
View →
AE
Alberto Escudero Del Campo
Colleague at OdiloMurcia, Región De Murcia, Spain
View →
KC
Karoliny Costa
Colleague at OdiloCartagena, Región De Murcia, Spain
View →
MB
Mªcarmen Belizón Fernández
Colleague at OdiloGreater Murcia Metropolitan Area, Spain
View →
JG
Julio González Provencio
Colleague at OdiloGreater Murcia Metropolitan Area, Spain
View →
FA
Fadia Arciniega
Colleague at OdiloMadrid, Community Of Madrid, Spain
View →
DE
Diego Estrada Alburez
Colleague at OdiloMadrid, Community Of Madrid, Spain
View →
DR
David Rodriguez
Colleague at OdiloValencian Community, Spain
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LP
Lucía Pérez García
Colleague at OdiloAlicante, Valencian Community, Spain
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3 education records
Oscar Patricio Cevallos education
Master Of Science (Eng), Digital Communications Networks
Diplomado - Edes Business School, Habilidades Directivas
Ingeniero En Electrónica Y Telecomunicaciones, Telecommunications Engineering
FAQ
Frequently asked questions about Oscar Patricio Cevallos
Quick answers generated from the profile data available on this page.
What company does Oscar Patricio Cevallos work for?
Oscar Patricio Cevallos works for ODILO.
What is Oscar Patricio Cevallos's role at ODILO?
Oscar Patricio Cevallos is listed as Head of Customer Service and Support at ODILO.
Where is Oscar Patricio Cevallos based?
Oscar Patricio Cevallos is based in Murcia, Región De Murcia, Spain while working with ODILO.
What companies has Oscar Patricio Cevallos worked for?
Oscar Patricio Cevallos has worked for Odilo, Pro-Loop, Herramientas Cevallos, Claro Ecuador, and Ministerio De Agricultura, Ganaderia, Acuacultura Y Pesca.
Who are Oscar Patricio Cevallos's colleagues at ODILO?
Oscar Patricio Cevallos's colleagues at ODILO include Lovella Velarde, Jesús Monda, Alberto Escudero Del Campo, Karoliny Costa, and Mªcarmen Belizón Fernández.
How can I contact Oscar Patricio Cevallos?
You can use AeroLeads to view verified contact signals for Oscar Patricio Cevallos at ODILO, including work email, phone, and LinkedIn data when available.
What schools did Oscar Patricio Cevallos attend?
Oscar Patricio Cevallos holds Master Of Science (Eng), Digital Communications Networks from University Of Leeds.
What skills is Oscar Patricio Cevallos known for?
Oscar Patricio Cevallos is listed with skills including Network Administration, Cisco Wan, Outside Plant, Cisco Routers, Lan Switching, Juniper, Cisco Voip, and Tcp/Ip Protocols.
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