Pedro H. Gregorio Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

- Expertise in customer experience management, focusing on CX metrics (CS, CSAT, NPS, CES) and enhancing performance indicators (KPIs, OKRs) for customer services.- Proficient in creating dashboards, executive presentations, and management reports, actively engaging in meetings with senior leadership.- Responsible for monitoring and consolidating project indicators to optimize processes across various customer-related areas (Customer Portal, Sales, Logistics, Order to Cash, post-sales - Quality and Service).- Skilled in flow/process mapping, database analysis, and utilizing project management methodologies (Six Sigma, Agile, Scrum), along with managing operational indicators and customer satisfaction surveys (CSAT, NPS).- Experience with SAP, Power Query, Excel, Power BI, PowerPoint, SharePoint, SQL Server, CRM Dynamics 365, Power Automate, and Power Apps, focusing on business analysis and investigation within the company's client services platform.

São Paulo, Brasil

• I work as an intern in the São Paulo office, where I am responsible for managing the customerexperience process and assisting in the control of the customer service level prioritizationecosystem, while maintaining the company's reputation and governance.• I have expertise in developing dashboards using Power BI, regularly preparing reports andexecutive presentations related to operations and customer satisfaction. I also contribute to variousprojects involving logistics, sales, and digital initiatives, collaborating with multiple teams.• One notable project aimed at increasing customer satisfaction and automating repetitive tasksresulted in the creation of an integrated dashboard and application center. This initiative saveddozens of hours for our teams and led to a significant improvement in customer satisfaction.• I was selected as a finalist in the GenzTech 2022 project, a technology tools acceleration programwith over 150 participants. The program culminated in the final stage at Microsoft, where Ipresented our case to VPs and Directors during a pitch presentation.

São Paulo, Brasil

• I worked as a sales intern and was involved in all stages of the sales process. I participated invisits and negotiations with major clients, and I was responsible for organizing internal processesand managing order scheduling.• I was in charge of generating regular sales reports, supported the creation of annual strategiesand planning, and conducted market analyses, including sales performance by product andcategory (Sell in/Sell out, price benchmarking, BU vs. actuals, forecasts).• I received a bonus for outstanding sales performance during the ABRIN fair in 2022.

São Paulo, Brasil

• During the pandemic, I worked as a Sales Development Representative (SDR), representing abrand of Minas Gerais sweets. I began by making cold calls, understanding the scope ofopportunities, and sending commercial proposals to leads. Starting from the third week, I worked asa Sales Representative.• I was responsible for the entire sales funnel in the retail and food market.