As a project manager I worked on multiple projects for Automotive Brands and change management for internal stakeholders.Coordinating internal and external resources for flawless execution of projects.Projects are delivered on-time, within scope and specified/allocated budget.Tracking project progress.Collaborating with project owner/sponsor for creating detailed business requirement and plan. Monitoring and controlling multiple projects during execution. Managing… Show more As a project manager I worked on multiple projects for Automotive Brands and change management for internal stakeholders.Coordinating internal and external resources for flawless execution of projects.Projects are delivered on-time, within scope and specified/allocated budget.Tracking project progress.Collaborating with project owner/sponsor for creating detailed business requirement and plan. Monitoring and controlling multiple projects during execution. Managing teams located in different geographical locations across globe. Enhancing applications as per the customer requirements and needs.Decommissioning and upgrading obsolete application.Managed performance for direct and Indirect team members.Quality Management.Customer service management. Cost benefit analysis.Continues improvement. Show less

I joined as customer service Manager Operations for e-commerce client and during my tenure we were able to grow business from 180 FTE to 1000 Plus FTE with multiple e-Commerce and Fintech organisations.Below mentioned roles and responsibilities were managed to receive desire results and growth. Setting and reviewing budgets and managing cost.Transitions and setting up multiple projects.Compliance and Audit for BAU process on COPC standardsDelivering results as per… Show more I joined as customer service Manager Operations for e-commerce client and during my tenure we were able to grow business from 180 FTE to 1000 Plus FTE with multiple e-Commerce and Fintech organisations.Below mentioned roles and responsibilities were managed to receive desire results and growth. Setting and reviewing budgets and managing cost.Transitions and setting up multiple projects.Compliance and Audit for BAU process on COPC standardsDelivering results as per SLAAdhering SOP/SOW or MSA shared by clientTransition for different projects.Prepares call center performance reports by collecting, analysing, and summarizing data and trends.Planning Training and Certification along with T&Q teamManaging multiple production sites.Coordinating with different function to improve customer satisfactionCreating Write ups & Presentation for WBR, MBR & QBR.Employee engagement for all divisions.Creating action plan, follow up & constructive feedback for direct reportees.Prepares call Centre performance reports by collecting, analysing, and summarizing data and trends.Exposer to Training and Development Show less

Prepares call Centre performance reports by collecting, analysing, and summarizing data and trends.Managing productivity for Site (Approx. 200 Associates).Sharing Long Term Forecast /Short Term Forecast and Commitment to Client.Creating Write ups & Presentation for WBR, MBR & QBR.Employee engagement for complete North America divisionCreating action plan, follow up & constructive feedback for Supervisors/AMClient Call and Sharing action planDelegating responsibility… Show more Prepares call Centre performance reports by collecting, analysing, and summarizing data and trends.Managing productivity for Site (Approx. 200 Associates).Sharing Long Term Forecast /Short Term Forecast and Commitment to Client.Creating Write ups & Presentation for WBR, MBR & QBR.Employee engagement for complete North America divisionCreating action plan, follow up & constructive feedback for Supervisors/AMClient Call and Sharing action planDelegating responsibility to Supervisor/AMTaking care of administrative concerns (Rostering & Headcount)Coaching/Feedback to ABQManaging different regions North America & Europe Show less

Managing productivity of team members.Creating action plan, follow up & constructive feedback.Employee Engagement programs.Delegation & Motivational Techniques.Taking care of Non-Compliance Parameters and issues.Taking care of administrative concerns raised by team members.Controlling Attrition and Leave Management.Ensuring Training and Development of EmployeesCoaching/Feedback to BQAttendance managementDuty Manager/Shift ManagerPerformance… Show more Managing productivity of team members.Creating action plan, follow up & constructive feedback.Employee Engagement programs.Delegation & Motivational Techniques.Taking care of Non-Compliance Parameters and issues.Taking care of administrative concerns raised by team members.Controlling Attrition and Leave Management.Ensuring Training and Development of EmployeesCoaching/Feedback to BQAttendance managementDuty Manager/Shift ManagerPerformance Management/Appraisals Show less

Taking calls and resolving issues/queries related to customer’s Notebook and accessories.Selling AMC, Accessories and other parts related to Notebook.