Jordan Howard Email and Phone Number
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Jordan Howard personal email
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As a certified Salesforce professional, I have worked in many different roles and have a broad range of experience. Before becoming a full-time Salesforce consultant, I worked with technical teams to design regulatory and quality processes around cutting-edge technology in the medical device industry. Having worked with many different teams, in many different industries, I understand what it takes to design and deliver a comprehensive, streamlined experience. In addition to having deep technical knowledge about Salesforce as a platform, I focus on communication, documentation and best-practices to consistently deliver high quality solutions.
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Founder, Chief Operating OfficerOpenwacca May 2010 - PresentBroomfield, Co, Us• Manage customer relationships and communications regarding OpenWacca services• Create design tools and documentation standards for internal developers• Train internal staff on functional and technical aspects of Salesforce• Business Analyst, Developer, and Project Manager on internal Salesforce app development projects
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Salesforce ConsultantOpenwacca May 2010 - PresentBroomfield, Co, Us40 Client Projects since 2014Key Results:• Extensive experience implementing and customizing Sales Cloud and Service Cloud • Designed and assisted in developing multiple fully custom Salesforce apps (managed packages)• Worked with internal user groups up to 50000• Completed extensive backlog of support cases for companies with existing, highly-customized Salesforce systems• Implemented third-party tools including Conga, DocuSign, Marketo, and MailChimp, to streamline processes for Salesforce users• Updated systems to comply with best practices, improving security, reliability, and scalability
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Training And Data SpecialistMedtronic Aug 2010 - Jan 2014Minneapolis, Mn, UsPrimary trainer for new employees. Training included best practices for regulatory and quality systems, as well as use of Salesforce.com.Created and presented training material on regulatory compliance and quality systems, including use of Salesforce.com as a primary workflow tool.Complaint handling design representative for multiple Salesforce.com enhancement efforts. Included creation of validated testing scripts.Created reports and dashboards in Salesforce.com to improve workflow and allow monitoring of key quality metrics. Included providing data for time-sensitive requests related to FDA, TUV, and internal audits. -
Consumer Affairs SpecialistMedtronic Sep 2008 - Jul 2010Minneapolis, Mn, UsSalesforce specialist for custom Service Cloud implementation, used for regulatory complaint handling.- Provided support for Customer Service, Field Service, and Regulatory teams- Designed and created documentation for system improvements- Wrote and executed validated testing scripts- Led process improvement efforts that resulted in significantly improved audit results- Helped define and achieve aggressive team performance goals.
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Customer Service RepresentativeMedtronic Jul 2007 - Aug 2008Minneapolis, Mn, UsPrimary Customer Service Representative for multiple process and software improvement efforts. Included both SAP and Salesforce.com design, as well as optimization of logistical processes.Answered inbound calls regarding product orders. Processed shipping and billing transactions in both SAP and Salesforce.com.
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It ConsultantMedtronic May 2005 - Oct 2006Minneapolis, Mn, Us* Answered inbound technical support calls for custom SalesForce and hand-held apps.* Migrated data from multiple systems into Salesforce.com.
Jordan Howard Skills
Jordan Howard Education Details
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University Of Colorado BoulderSoftware Engineering -
Devry University-ColoradoWeb Development
Frequently Asked Questions about Jordan Howard
What company does Jordan Howard work for?
Jordan Howard works for Openwacca
What is Jordan Howard's role at the current company?
Jordan Howard's current role is Chief Operating Officer at OpenWacca | Salesforce Nerd | Efficiency Enthusiast.
What is Jordan Howard's email address?
Jordan Howard's email address is jo****@****cca.com
What is Jordan Howard's direct phone number?
Jordan Howard's direct phone number is (866) 384*****
What schools did Jordan Howard attend?
Jordan Howard attended University Of Colorado Boulder, Devry University-Colorado.
What skills is Jordan Howard known for?
Jordan Howard has skills like Salesforce.com, Process Improvement, Cross Functional Team Leadership, Cloud Computing, Medical Devices, Software Documentation, Testing, Project Management, Business Analysis, Business Intelligence, Sap, Strategic Planning.
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