Opeoluwa Ogunwale Email & Phone Number

Lagos

• Doubled as both a marketing analyst and customer service representative. As the first point of contact for the business development team, I handled customer enquiries, providing up to date and reliable information.
• Generated first line leads for the sales and marketing team for the company’s advertising business unit through offline marketing activities. Closed new clients and maintained relationship with existing clients.
• Managed scheduling of advertisement slots booked by media and PR agencies. This reduced revenue loss that are typically associated with missed timelines and schedules.
• Worked with the compliance team to ensure the business was in compliance with rules and regulations set by the National Broadcasting Commission (NBC) to avoid queries. A good compliance standing led to more patronage.

Ghana

• Managed inventory and customer orders. Ensured ordered products are ready for pick-up and delivery, thereby increasing service perception for the company.
• Handled follow up communication with customers and vendors with respect to orders due for delivery/return. Employed channels like Email, Phone calls and SMS. This effectively reduced Jumia’s inventory backlog and.
• Managed customer complaints, enquiries and expectations with respect to product orders, deliveries. Ensured customer complaints are resolved within stated SLAs. Custom