Opeoluwa Ogunwale Email & Phone Number

Lagos

Doubled as both a marketing analyst and customer service representative. As the first point of contact for the business development team, I handled customer enquiries, providing up to date and reliable information about Brila’s service offerings. • Generated first line leads for the sales and marketing team for the company’s advertising business unit through offline marketing activities. Closed new clients and maintained relationship with existing clients. • Managed scheduling of advertisement slots booked by media and PR agencies. This reduced revenue loss that are typically associated with missed timelines and schedules. • Worked with the compliance team to ensure the business was in compliance with rules and regulations set by the National Broadcasting Commission (NBC) to avoid queries. A good compliance standing led to more patronage by advertising agencies.

Ghana

Managed inventory and customer orders. Ensured ordered products are ready for pick-up and delivery, thereby increasing service perception for the company. • Handled follow up communication with customers and vendors with respect to orders due for delivery/return. Employed channels like Email, Phone calls and SMS. This effectively reduced Jumia’s inventory backlog and improved reconciliation significantly.• Managed customer complaints, enquiries and expectations with respect to product orders, deliveries. Ensured customer complaints are resolved within stated SLAs. Custom