Deepak Sharma Email & Phone Number

New Zealand

Auckland International

Auckland, New Zealand

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met

Auckland, New Zealand

• Plan, monitor and adjust the allocation of teams and resources at domestics & international terminals to ensure the achievement of both financial and service KPI’s.
• Managing and resolving daily operational challenges such as terminal checks, crowd control, network disruptions including delays & cancellations, queue management, infrastructure limitations, escorts for cash handlers.
• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair.

Auckland, New Zealand

• Partnered with a high-performing sales staff to provided quality customer service to walk-in clients as per manufacturer KPIs. Served as a customer advocate; interfaced with the clients' designated program.
• Oversaw client & dealer relations, new account development with high walk-in conversion, health & safety policies, and customized customer service. Supervised administrative functions, inventory, cash flow.
• Created a team spirit within the stores/dealers that resulted in increased sales, long-term employees, and customer satisfaction.

Auckland, New Zealand

• Complied & adhered to airport code of conduct, SCNZ employment standards of conduct, all health and safety legislations, using working practices that are safe and sensible to colleagues.
• Resolved customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Spearheaded the civil aviation authority’s working condition issues in secure area. Involved in arranging the luggage trolleys from in and around the airport terminal as directed according to SWP and SWM's.

Chandigarh, India

• Responded to customer interrogation by understanding inquiry; reviewing previous inquiries and responses; gathering and researching data; assembling and forwarding statics; verifying customer’s understanding of.
• Conceptualized & implemented competitive strategies for generating new sales by upgradation, outbound telephonic interactions, developing as well as expanding market share towards the achievement of revenue &.
• Designed the strategy that fulfil the objectives, maximize revenues, profits and market share of the company; judiciously collated information on sales products, telecom software, processed all daily sales invoice.

Bachelor In Business Administration, Business Administration

Master In Computer Science, Computer Science