Morgan J. Smith Email & Phone Number

Bonita Springs, Florida, Us

Bonita Springs, Florida, Us

New York, New York, Us

Metairie, Louisiana, Us

Cincinnati, Oh, Us

Al. Neyer is a commercial real estate developer and general contractor specializing in urban mixed-use development and build-to-suit commercial spaces with offices in Cincinnati, Pittsburgh, and Nashville.♦ Oversee human resources, corporate marketing and facilities including technology and infrastructure. ♦ Drive talent acquisition and management, recruiting and retention, learning and development, performance management, compensation, benefits, and employee relations across regional offices.♦ Established and refined corporate policies and standard operating procedures including the employee handbook, travel and entertainment, corporate gifting and per diem.♦ Implemented applicant tracking system (ATS) resulting in transparent communication of recruiting efforts and development of candidate database for future talent acquisition.♦ Ensured business filled open positions quickly and with the highest-quality candidates.♦ Improved retention after expediting a market compensation analysis and adjustment recommendations for largest department.

Cincinnati, Oh, Us

Co-Chief Operating Officer, 2016-2018 & Vice President, Operations, 2011-2018♦ Executive lead over P&L, acquisitions, human resources, operations, third party service providers and compliance. ♦ Managed multimillion dollar budget and large team of FTEs.♦ Drove new revenue and significantly grew organization’s annual cash inflow.♦ Executed strategy to increase overall value of portfolio purchases.♦ Managed inventory including advancement rates, exception reports, and third-party service provider performance.♦ Successfully, seamlessly integrated acquisitions into existing operations. ♦ Exceeded revenue and met budget projections each year.♦ Led compliance initiatives, including policy development and audit readiness programs, resulting in consistent positive audit and assessment outcomes from creditors and regulators. ♦ Formulated, resourced and executed strategic objectives.♦ Redesigned human resources to have an outcome-oriented mission and right-sized staff.♦ Assessed and approved human resources policies, procedures, and vendors.♦ Led executive recruitment with top tier recruiting firm and established onboarding protocols for newly retained executives.♦ Organized succession planning activities for executive management.

Cincinnati, Oh, Us

♦ Analyzed regulatory guidance, case law, and anticipated future trends with focus on compliance and operational excellence.♦ Implemented and monitored policies, controls, and reports backing the Compliance Management System (CMS).♦ Developed vendor risk matrix score and vendor management policy; segmented vendors based on risk and consumer contact.♦ Advised C-Suite executives on regulatory requirements and remediation plans.♦ Established Unifund Compliance Committee to ensure corporate education and transparency with federal, state regulations.

Cincinnati, Oh, Us

♦ Grew revenue and reduced costs by leading continuous process improvement projects.♦ Recovered $500K in immediate funds recovered and long-term controls over contingency fees and court cost expenses by converting nationwide attorney network to gross remittance procedure.♦ Increased attorney’s monthly cash collections from $75K to $225K by identifying and fixing process breakdowns.♦ Piloted enterprise solution for account level documentation that exceeded industry standards and stakeholder expectations.♦ Designed business intelligence exception reports for third-party service providers leading to operational improvement, increased cash collections and improved inventory management.♦ Aligned monthly goals and objectives for cash collection, inventory management to overall department goals.

Regional legal collections company affiliate to Unifund.Director, Operations, 2005-2007General Manager, 2002-2005Legal Department Manager, 1997-2000♦ Managed all pre and post-judgment financial collections in eight states and California technical support.♦ Led 40 employees including attorneys, technology, paralegals, legal assistants, collectors and support staff.♦ Increased monthly revenue from $16K to $1.7M through business process automation and business development improvement.♦ Reduced costs and increased workload by replacing staff with an electronic Document Management System.

Mason, Oh, Us

One of U.S.’s largest financial collection agencies specializing in education-related receivables.♦ Managed clients’ collections and 30 direct reports.♦ Reversed poor client satisfaction scores to the highest level by implementing best practices in customer service.♦ Increased overall collections and number of consolidation applications by eliminating pre-litigation collector clerical functions.

Master Of Business Administration (M.B.A.)

Bachelor Of Science - Bs, Paralegal, Minor In Economics