Innovative, high-energy Operations Professional with a natural talent for fostering collaboration, formulating customer-centric solutions, and building consensus among internal and external stakeholders, from the front line to the C-Suite. MBA level professional renowned for his ability to break down functional silos and negotiate high-quality, profitable solutions that transform outdated processes into simplified growth engines. Specialties: Executive Presentation Design Master | Story Building; Process Improvement Specialist | Change Management; Strategic Relationships | Partnerships; Cross-functional Team Building and Leadership; Technical Innovations; Operations ManagementHandpicked as Executive presentation designer by the President National Sales Strategy and Operations to create all presentations delivered to C-Suite Executives and Board of Directors for the purpose of obtaining approval to implement the President’s strategic turn-around vision. The Board approved 100% of initiatives presented.Program Managed disaster mitigation programs responsible for ensuring employee safety while maximizing company sales during all 2020 health, civic, and natural disasters. Led a cross-functional team of 30 team leaders responsible for successfully overseeing all retail store response programs resulting from COVID-19, multiple civic unrests, and 2 Hurricanes. Designed the data management system and wrote and implemented the methods and procedures used by the Executive Listening Systems team to manage employee feedback received from SVP All Hands Calls, Web Portal Hub, round tables, and store visits. Led a cross-functional team of 86 subject matter experts responsible for responding to all submissions received. As a result, of this program over 4,000 employee feedback tickets were responded to over a 4-month period from which over 40 new ideas were implemented. Recruited to lead the operations and deployment plan for “Magic Box”, a network enhancer box for homes and businesses. Exceeded deployment of over 100 thousand boxes in the first 6 months, which led to significant improvement in download speeds in these areas for customers.Managed system migrations for nearly 200 workflow and data management applications over a 9-month period. Gathered requirements from the customer, project managed a team of 6 systems engineers, and communicating status results to Executives on a weekly basis saving Sprint 500 thousand dollars.