• Assisted clinicians on hyperspace. • Assisted floor super users on issue resolution.• Provided elbow support to physicians and nurses on the floor.• Proactively performed troubleshoot support with workflow issues and reported any technical issues to the command center.• Assisted the clinicians to set up and utilize smart tools, smart text, and smart phrases.• Educated and assisted the physicians on how to document encounters, manage their in-basket, orders, preference list and efficient use of their smart sets.

• Provided support for the front desk on how to schedule & register a new patient.• Trained end users on how to schedule and register patients.• Trained front desk on how to schedule a patient for a recurring appointment.• Trained t nurses on how to view provider schedules register and schedule patient.• Provided training on how to schedule and register a new adult patient.• Educated front desk staff on how to manage & configure patient reports.

• Provided training in different departments to both nurses and physician on computerized charting system.• Partnered with a team of credential trainers to troubleshoot training issues.• Trained the charge nurses with placing orders and documentations• Reported critical systems problems and assisted with retraining staff.• Organized scheduling with team to successfully train staff members in a short amount of time.• Performed rounds during shift to different department making sure support staff are doing well and tracking floor issues and tickets.

• Provided support to Front desk staffs at during main admission, verifying of patient info and insurance coverage.• Maintained elbow support with follow up appointment, scheduling and patient calls for med refill.• Supported nurses at the Med-Surgical unit with discharging of patients, reviewing of charts and documentations.• Assisted Physician in the ambulatory setting with their notes, using smart phrases, ordering of medication, referrals and understanding how to manage their in-basket.• Provided elbow support with the ED doctors using their order sets, documentations after performing emergency C-SECTION and making sure charges are dropped appropriately.