·        Account Approval ·        Educate members on ways to use products and services.·        Keep members engaged to keep using the product·        Business Registration for members who are yet to register with CAC·        TIN generation for businesses who are yet to acquire their Tax Identification Number·        Responding to chats on all social media platforms·        Compilation of daily resolution report·        Resolution of Escalated trouble within the average Turn Around Time·        CRM Operations·        Managed a wide variety of member service and administrative tasks to resolve customer issues quickly and efficiently.·        Served as the main liaison between members, management and sales agent.·        Making follow-up calls for accounts yet to be approved.

• Device troubleshooting and SIM asset management• Answered product questions with up-to-date knowledge of sales and shoppromotions.• Direct communication with ntel Service Desk/NOC for prompt customer support• Management of escalated trouble tickets from outbound, inbound and socialMedia teams• Resolution of Escalated trouble tickets within the average Turn Around Time• Back end Support service for Front line and sales outlet agents• Compilation of daily resolution report• Self-Care Portal Administration• CRM Operations• Managed a wide variety of customer service and administrative tasks to resolvecustomer issues quickly and efficiently.• Served as the main liaison between customers, management and sales team.• Handled high-volume daily paperwork and cooperated with the accountingdepartments regarding invoicing and shipping problems.

Answered product questions with up-to-date knowledge of sales and shoppromotions.• Effectively communicated with and supported sales, marketing andadministrative teams on a daily basis.• Developed a reputation as an efficient service provider with high levels ofaccuracy.• Investigated and resolved customer enquiries and complaints in a timely andempathetic manner.• Ensured superior customer experience by addressing customer concerns,demonstrating empathy and resolving problems on the spot.• Managed a wide variety of customer service and administrative tasks to resolvecustomer issues quickly and efficiently.• Recipient of multiple positive reviews acknowledging dedication to excellentcustomer service.• Directed calls to appropriate individuals and departments.• Routinely answer customer questions regarding products and pricing.

Writing of internal memos.Collating and proper documentation of incoming letters and mails.Taking stock of company property.

Gathering of news worthy materials and screen them of errors before airing such an item.