Opeyemi Fagbule Email & Phone Number

Lagos, Nigeria

Ilupeju Lagos

• Strategically planning and managing Logistics, Transportation and customer service for all ICS locations• Leading and developing the team of front-line supervisors and other subordinates by embodying ICS Outsourcing Leadership Principles. • Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.• Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates. • Proactively identifying and leading process improvement initiatives using Lean inventory management tools to delight customers. • Directing, optimizing and coordinating full order life cycle (From when an item is placed down to its delivery point).• Planning and managing yearly departmental budget for the entire logistic and supply chain unit.• Keep track of quality, quantity, stock levels delivery times, transport cost and efficiency.• Putting strategy and policies in place to guarantee the safety of all staffs.• Continuous process improvement to ensure end users gets quality service. • Creating Service Level Agreements for any vendor onboarded e.g Suppliers, third party logistics partners.• Ensuring regular maintenance is carried out on all the companies assets e.g Vehicle, motor bikes and proper inspections is carried out alongside the mechanic with the job order raised.

Nigeria

• Provided solutions for e-commerce delivery challenges.• Client Onboarding, • Customer centric and provision of strategic advantage to our customers through customized solutions

Lagos, Nigeria

• Management of e-Commerce operations, service compliance, remittance/reconciliation,• Monitoring and generation of revenue. • Onboarded new clients.• Served as the primary customer contact for technical and business issues for those specific accounts achieving sales targets.• Maintained and expanded relationships with existing and potential clients.

1 Cipm Avenue Alausa

• Provision of strategic advantage to our customers through customized solutions,• Monitored and followed up on clients’ packages and delivery rate, • Clients’ financial reconciliation,• Identified prospective sales leads and followed up.• Served as the primary customer contact for technical and business issues for those specific accounts achieving sales targets.• Monitored revenue from onboarding, invoices and payout to clients, • Worked with other support teams such as Technical, Sales, Legal, Finance and Service Delivery to resolve any customer queries or problems in a timely and effective manner to achieve and maintain customer satisfaction.

Anambra State

• Conducted research for training circulars.• Developed content for training programs.• Data Entry• Followed standard procedures to accomplish assigned tasks.

Lagos

• Data Entry• Ensured smooth conduct of operations in the department.• Analyzed patient test results and prepared reports.• Provided doctors and other medical personnel with information for patient treatment.• Verified equipment function through routine equipment maintenance and advanced troubleshooting techniques.