Ophir Klainman Email & Phone Number

Greater San Diego Area

Greater San Diego Area

Chatsworth, Ca

Inside Sales and Customer Service supporting multiple Sales Reps and Books of Business totaling over $4 million.Managing Accounts for a wide variety of clients and jobs throughout the Greater Los Angeles Area.Product Research and Project Management for Lighting Systems, Fixtures, Lamps and Ballasts – including Vendor Relationships and coordinating with Accounting, Purchasing, Pricing, Quotes, Energy Services, Maintenance Services, and Warehouse departments.Successful and productive telecommuting – having pioneered the program at this company – with many years of remote work experience.Leading the training program and personally responsible for the training of over 100 employees; assisting in the development of training materials, lectures, and syllabi; personal one-on-one mentorship of multiple Customer Service Reps and Account Managers; and assisting in the onboarding of new hires.Continually expanding knowledge on Lighting Products, Technologies, Lighting Design and the general Lighting Industry

Northridge, Ca

Gaining detailed and working knowledge of Sony Technical Requirements documentation for all active Sony systems: PlayStation3, PlayStation2 and PSP.Analyzing and exploring a multitude of titles for non-compliant issues and functionality issues.Entering found issues into an active database; where they are displayed, stored and manipulated as the production process continues.Performing Ad Hoc, Scripted, Regression and Network testing.Assisting functionality testers in compliance related matters, including engaging in communication between all levels of testers and managing the database.Assisting in the submission process, preparing builds and ensuring final accuracy before shipment to Sony.

Agoura Hills, Ca

Directly supervising and managing up to eight employees.Acting as mediator between employees and the owners.Customer Service responsibilities including: Conflict resolution; Customer satisfaction; Returns, refunds, and credits; Phone, e-mail, internet and in-person communication; Customer retention; Acting as official store representative; New accounts; and Mediation between customers and owners.Coordination between eBay, Paypal, FedEx, USPS, iSold It Corporate, owners, employees, representatives, contacts, customers and local businesses.Researching and gaining extensive working knowledge and information on a wide range of items and categories.Generating professional listings and descriptions for the sale of items on eBay; ensuring the highest amount of marketability, brand and item identification and sales potential.Maintenance of company software, store software and hardware, eBay auctions, store eBay account, paypal account

Ba, Psychology

Activities and Societies: CSUN Helpline (Crisis/Suicide Intervention), Psi Chi (Psychology Honor Society)Degree: Bachelor of Arts.

High School Diploma

Activities and Societies: IT Department Student Tech, Library Volunteer, Marching Band, Concert Band