O’Neisha P. Email & Phone Number

· Managed 40+ projects in different phases of the lifecycle all while keeping each stakeholder up to date and engaged throughout the entire process.· Assisted management with establishing project deadlines and objectives. Crafted work strategies, and status reports based off the pipeline I managed.· Worked closely with management and internal stakeholders to identify, implement risk responses, and monitor risk.· Performed general administrative tasks, including updating documents related to customer accounts and business reports, tracking projects, scheduling, inventory management, personnel evaluation, and support.· Led complex Fiber Optic installation projects from original concept through final application and completion with teams of 20+ stakeholders. · Managed projects totaling anywhere from $10k-$600k annually.· Developed and maintained relationships and improved customer satisfaction by 20% through resolving issues and complaints quickly and efficiently to increase customer service improvements.· Maintained knowledge to provide maximum support to stakeholder and refer them to products that meet their individual needs. While completing training to build expertise, staff confidence, and product awareness.· Efficiently managed and utilized customer service skills for existing clients to encourage client retention while implementing sales and marketing techniques to draw new clients.

The Woodlands, Texas, United States

· Served as the face of the company greetings guests upon arrival and departure, acted as an "at your service agent," providing superior customer service and ensured an enjoyable experience.· Performed guest registration and departures; checked guests in and out of the property, assigned resident rooms, and gathered stay feedback. · Answered phone calls, routed calls to guests and other departments, and responded to guest inquiries and service complaints. · Coordinated with housekeeping and maintenance staff to address requests and complaints made by guests.· Processed sales transactions, including point of sale, group, and master billing. · Educated guests on hotel policies, amenities, and local amenities to help guests become acclimated to the hotel and the surrounding area.

Houston, Texas

· Implemented marketing, advertising, and promotional campaigns that helped improve sales processes and promote customer retention.· Collaborated with marketing specialists and management to increase brand awareness and reach specific customer demographics through social, print, and email campaigns.· Coordinated with the marketing team and management to research and execute marketing propositions and strategies by evaluating competitor's product qualities, pricing, and advertising.· Communicated with customers to gather feedback and suggestions and to assist with the development of creative and useful sales tools and marketing strategies.· Consulted with suppliers to execute promotional events and to improve sales by improving product presentations.· Executed up-selling strategies for additional products and services, exceeding the company requirements.

Bryan/College Station, Texas Area

· Communicated with customers to reconcile accounts payable and account receivable, including resolving billing disputes and payment issues and explaining company policies and standards.· Organized and created excel spreadsheets to document customer phone calls and to identify customer needs, track trends, and recommend appropriate solutions to management and staff.· Provided information to customers regarding payment methods and verified credit card data.· Collected and analyzed data, including documenting customer information and account data for business planning and customer service purposes.

College Station, Texas, United States

· Hired and trained cashiers and kitchen personnel, including workplace development, issuing corrective action, and executing performance reviews, maximizing performance and productivity.· Monitored food preparation, production to ensure employees adhered to company sanitary and safety policies and procedures.

Bachelor'S Degree, Business Administration, Agricultural Leadership Development

Activities and Societies: Dr. Joe Townsend '67 Leadership Fellows. - Study Abroad: Mexico Leadership Field Trip. Aggie Professional.

Associate'S Degree, Social Sciences: Psychology And Sociology