As the Founder of Smarts, I lead the development and growth of an innovative retail platform designed to enhance in-store experiences through seamless payment, loyalty, and digital services solutions. My role involves strategic planning, product management, and working closely with cash register software companies and retailers to integrate our platform. I focus on delivering cutting-edge technologies that streamline operations, boost customer satisfaction, and create new revenue streams for… Show more As the Founder of Smarts, I lead the development and growth of an innovative retail platform designed to enhance in-store experiences through seamless payment, loyalty, and digital services solutions. My role involves strategic planning, product management, and working closely with cash register software companies and retailers to integrate our platform. I focus on delivering cutting-edge technologies that streamline operations, boost customer satisfaction, and create new revenue streams for convenience stores. Through Smarts, I aim to bridge the gap between retailers and digital services, driving profitability and customer engagement in the ever-evolving retail landscape. Show less

Touchcorp is a publicly traded (ASX:TCH) leading payment processing technology company specializing in delivering frictionless omni-channel payments and integrated customer experience with offices in Croatia, Singapore, Malaysia and Australia with ~$36 million (AUD) revenue.Managing the software development for the European projects portfolio, I am also responsible for designing, planning, executing, negotiating and providing ongoing support for a variety of strategic programs related… Show more Touchcorp is a publicly traded (ASX:TCH) leading payment processing technology company specializing in delivering frictionless omni-channel payments and integrated customer experience with offices in Croatia, Singapore, Malaysia and Australia with ~$36 million (AUD) revenue.Managing the software development for the European projects portfolio, I am also responsible for designing, planning, executing, negotiating and providing ongoing support for a variety of strategic programs related to electronic services, mobile payments and compliance projects implementation.• Project, Portfolio and Program Coordination and Management: Led an Agile development team of 6 in the implementation of Touch eservice solution for Valora Switzerland (K Kiosk, Press & Books, Caffè Spettacolo, Avec and Naville), Valora Germany (K Kiosk, cigo), Reitan Convenience Norway (Narvesen, 7-Eleven, Pressbyran, R-Kioski), Reitan Convenience Finland (R-Kioski), Tobaccoland Austria and ONCE Spain; Allowing Touchcorp eservices solution to be available in over 10 000 convenience stores across Europe.• Technical and Functional Solutions Design: Recognized as an expert in eservices integrations by retailers and eservice providers taking charge of all aspects of implementation. Elaborated business case assessment, estimation, pricing, negotiation, functional solution design, technical solution design, technical integration management with eservices suppliers and ECR / POS integrators, financial clearing procedures and post-sales.• Relationship Management for Complex Projects: Successfully executed ~25 engagements per year for eservices providers like MoneyGram, Western Union, Paysafecard, Apple, Amazon, Swisscom, Lycamobile and others. Show less

Rio Tinto is a publicly traded (LSE: RIO) Australian-British multinational and one of the world's largest metals and mining corporations with over $30 bn in gross revenue and 50 000 employees worldwide. Successfully performed a variety of functions in the Alcan International Network division of Rio Tinto looking to formalize its organizational structure, consistency of the KPIs extracted from the business intelligence solutions, and implement a culture of accountability in the use of… Show more Rio Tinto is a publicly traded (LSE: RIO) Australian-British multinational and one of the world's largest metals and mining corporations with over $30 bn in gross revenue and 50 000 employees worldwide. Successfully performed a variety of functions in the Alcan International Network division of Rio Tinto looking to formalize its organizational structure, consistency of the KPIs extracted from the business intelligence solutions, and implement a culture of accountability in the use of the SAP system.• Cross-functional Coordination: Elaborated and executed an international remediation plan for Sarbanes-Oxley compliance (SOX, SOD, LSF) for the Alcan International Network branch. Documented segregation of duties for all sensitive business transactions. Defined users access on a need to know and need to do basis. Managed third-party development ensuring that user profiles and roles in SAP were compliant while meeting the business requirements.• Relationship Management for Complex Projects: Audited the business processes of the sales and purchasing departments after having identified inconsistencies in SAP BI financial reporting. Designed a common process fulfilling the requirements of the international branches. Elaborated, planned and executed a resulting SAP MM, SD and PP standardization project aligning all the branches KPIs. Show less

L’Oréal (EPA:OR) is the world's largest cosmetics company and employs 78 000 employees in over 130 countries. Its operating profit in 2016 was €4.54 bn based on a revenue of €25.8 bn.Responsible for designing, planning and executing projects allowing access to strategic KPIs by the sales and marketing departments. Owner of the ETL process and data for the entire business intelligence suite (SAP BW / BI, Cognos Planning, point of sale data).• Creative Problem Solving / Strategic… Show more L’Oréal (EPA:OR) is the world's largest cosmetics company and employs 78 000 employees in over 130 countries. Its operating profit in 2016 was €4.54 bn based on a revenue of €25.8 bn.Responsible for designing, planning and executing projects allowing access to strategic KPIs by the sales and marketing departments. Owner of the ETL process and data for the entire business intelligence suite (SAP BW / BI, Cognos Planning, point of sale data).• Creative Problem Solving / Strategic Thinking: Engineered a solution combining historical point-of-sale data, SAP purchase orders, SAP sales orders, pricing information and promotional calendars to forecast retailers’ stocks needs and profits. This realization allowed the account managers to demonstrate to retailers their potential profit based on L’Oréal promotion calendar and by extension, negotiate increases in store space leading to additional sales key for fast moving consumer goods.• Cross-functional Coordination: Evaluated with the divisions directors the relevance of outdated KPI’s. Overhauled the sales reporting to establish a set of strategic dashboards allowing the tracking of operational KPI’s from which actionable intelligence could be extracted by the sales representatives. • Project, Portfolio and Program Management: Prepared, planned and managed a phased SAP Data warehouse upgrade from SAP BW 3.0B to SAP BI 7 (NetWeaver) completely transparent to the users. Show less

Valeo (EPA:FR) is a global automotive supplier and partner to automakers worldwide and employs 91 000 employees in over 32 countries. Its sales in 2016 amounted to €16.5 bn.Responsible for designing, planning and executing IT improvement projects in the Turin plant. Responsible for the mission critical electronic data interchange between Valéo, its customers and suppliers. Responsible for the support and key users training on the SAP BW and SAP SD, MM and PP… Show more Valeo (EPA:FR) is a global automotive supplier and partner to automakers worldwide and employs 91 000 employees in over 32 countries. Its sales in 2016 amounted to €16.5 bn.Responsible for designing, planning and executing IT improvement projects in the Turin plant. Responsible for the mission critical electronic data interchange between Valéo, its customers and suppliers. Responsible for the support and key users training on the SAP BW and SAP SD, MM and PP modules.• Relationship Management for Complex Projects: Planned and executed the implementation of EDI just-in-time projects in SAP for BMW, Renault and Renault. Executed self-invoicing projects for Toyota, Nissan and Fiat.• Creative Problem Solving / Strategic Thinking: Reduced drastically the customers’ debit note volume for logistics, EDI incidents caused by misuse of the SAP System by the logistic users. Reviewed best practices suggested by the SAP Automotive experts and established a community of enthusiastic key users which retrained all users.• Process Improvements: Applied Valéo lean management methodology to the SAP Projects. E.g. Applying the “5 Why” for root cause analysis and San Gen Shugi for IT process compatibility verification (personally assembling / disassembling pallets, checking labels on pallets, verifying production processes etc.). Show less