Opoku O. Email & Phone Number

Boston, MA, US

Beverly Hills, California, US

• Provide administrative and marketing support to the Regional Marketing Team.
• Coordinate the delivery of promotional tickets to marketing partners.
• Compile advertising settlement recap reports for local events.
• Process and code advertising invoices.
• Conduct audience and artist research to shape marketing strategies.
• Assist with grassroots marketing campaigns and local sponsorship marketing recaps.

New York, US

Needham, MA, US

• Coordinated and supported operations for Boston GLASS, a drop-in community center serving LGBTQ+ youth of color, ages 13–25, ensuring smooth daily functions across multiple locations.
• Facilitated peer leadership programs by mentoring LGBTQ+ youth, providing guidance on health, wellness, and community engagement initiatives.
• Conducted interviews and assisted in the hiring process for new peer leaders and program staff, contributing to team development and organizational growth.
• Provided outreach and support services, including culturally responsive mental health resources and prevention services for HIV, Hepatitis C, and other STIs.
• Collaborated with diverse team members to implement programs that addressed the immediate needs of LGBTQ+ youth and created a safe space for them to thrive.

Deerfield, IL, US

• Develop action plans for improvement in both retail and pharmacy by offering trainings and team encouragement
• Models and shares customer service best practices with team members to deliver a distinctive and delightful customer and patient experience
• Resolves customer complaints and helps respond to customers’ special needs
• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members
• Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock

Bellevue, WA, US

Bellevue, WA, US

• Provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs
• Create an outstanding buying experience for the customer and a positive team environment
• Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics

Bellevue, WA, US

Cupertino, California, US

• Enriching lives by offering exceptional sales experiences
• Provided great customer service continuously
• Performed daily counts and reported discrepancies

Cupertino, California, US

• Utilized SAP systems to monitor, track and research the movement of goods
• Attained area of responsibility for Visual Merchandising (planograms and demo maintenance)
• Shipped and received product throughout the day

Woonsocket, RI, US

• Designed and implemented training programs for pharmacy staff across multiple locations, ensuring alignment with organizational goals and regulatory standards.
• Led onboarding and continuous development initiatives for Pharmacists and Pharmacy Technicians, improving performance and compliance with evolving policies and procedures.
• Collaborated with cross-functional teams (HR, compliance, operations) to create standardized training materials and deliver consistent learning experiences across the region.
• Conducted needs assessments and gap analyses to identify areas for improvement and introduced tailored training solutions, resulting in improved operational efficiency and customer service.
• Monitored training effectiveness through performance metrics and feedback, ensuring continuous improvement of learning programs and pharmacy compliance.

Woonsocket, RI, US

• Responsible for auditing every prescription before it is given to patients
• Assist in resolving prescription issues concerning health insurance or extensive contact with prescriber
• Maintain pharmacy inventory by ordering and restocking medications and supplies while complying with pharmacy procedures, rules, and regulations while providing patients with excellent customer service

Associate Of Arts - Aa, General Studies

High School Diploma, Music Technology

Middle School Diploma

Elementary School

Primary School