Integrated Discovery, Development, and Go Live phases across entire project lifecycle. Administered monthly invoicing processes for clients. Organize daily Scrum calls with developers, BAs, project managers, and QA analysts. Facilitated weekly Steering Committee meetings.● Oversaw 70% of company resources in ClientCare and Implementation teams.● Spearheaded projects worth $1M+ from inception to completion.● Reduced costs by 20% by migrating production servers to cloud.● Successfully managed 40 IT projects with cross-functional resources and average client satisfaction rating of 83.● Implemented performance improvement initiative, resulting in 22% reduction in company expenses.

Supervised over 40 projects simultaneously. Led team of 15 developers, analysts, and architects for Latitude's Learning Management System. Facilitated launch and implementation of Agile projects, transitioning projects to ClientCare.● Increased profitability by 13%, NPS score by 26 points, and sprint efficiency by 26% within first year.● Led and motivated 15 cross-functional staff members to ensure optimal productivity.

Orchestrated client progress on product setup and implementation. Assumed responsibility for Discovery and Analysis and emerged as subject matter expert for complex business requirements. Delivered prompt responses to client inquiries to troubleshoot arising issues.

Optimized products across organization in coordination with product management. Ensured Customer Service received updated products and platform updates for efficient order processing. Liaised with Marketing department to ensure customer communication. Assured product functionality after migration with the technology team. Ensured seamless migration process with product manager.● Actively engaged customers about the company's paperless transition, which resulted in 60% fewer paper invoices and 50% fewer renewals.● Managed team of Customer Service Representatives in transforming 12 products' administrative and billing systems.

Steered Customer Service Representative tasks by integrating the billing system with product admin system, eliminating redundant data entry, and streamlining tasks previously performed in two separate systems. Managed cross-departmental integration encompassing Marketing, IT, Telephony, Finance, Customer Service, and Technical Support. Consolidated all physical files at company headquarters with acquired entities.● Implemented Planview, time entry system, across Global Customer Operations.● Integrated four newly acquired companies into billing and admin systems.

I help manage projects from the start of an acquisition, all the way through to the full integration with our company. Organized the Due Diligence on Sharevault and Sharepoint for distribution to senior management, assisted in integrating newly acquired companies into our own, including creating a website for the new employees to access important documents, prior to having access to our email server.

• Organized due diligence on SharePoint site and manage access for the team• Created and managed website for newly acquired companies, prior to them having access to our network

• Set up a successful Day One meeting in Chicago, for a company we acquired, where the 50 employees were from all over the global, in a virtual office• Redesigned and maintained internal department website

• Set up a successful Day One meeting in Chicago, for a company we acquired, where the 50 employees were from all over the global, in a virtual office• Redesigned and maintained internal department website

• Managed three employees, conducted yearly performance reviews, determined raises, maintained time off records, and delegated assignments.• Created internal Enterprise Development Department Web Site used by 500 people• Implemented new time entry system, and trained 800+ employees internationally