Olavo Santana Email & Phone Number

- Led cross-functional teams, ensuring successful delivery of data projects and reaching USD 1M/year in billing (10% of net margin). - Strengthened relationships with 4 strategic clients through regular report meetings with IT and business stakeholders, from coordination to board level. Prepared executive presentations and data reports. - Oversaw data solutions on AWS and Azure cloud for legal, fiscal and tax sectors, managed backlogs of cross-functional teams, monitored deadlines and roadmap on Azure DevOps, and approveed data modeling. Led data engineers, software developers and analysts in implementing big data architectures on AWS and Azure. - Designed and conducted the deployment of Large Language Model (LLM) solutions using Azure OpenAI (ChatGPT) and saving 75% in legal processes analysis effort. Ensured technical viability and alignment of proposals in project sales. - Managed and mentored 25 people across 4 different squads. Onboarded new members reaching an NPS score of 93. Instructed data literacy classes for 160 participants, achieving an NPS score of 70. Conducted technical interviews for 20+ data engineers and consultants in recruitment processes.

- Led data 4-6 engineers to implement cloud-based (AWS) big data architecture (1,5 trillion records processed daily to calculate 60 business indicators), and 4 software developers to build data products (interactive dashboards) used by 300+ users monthly. - Designed end-to-end data solutions, since data integration, migration (from Oracle Database, PostgreSQL and SAP Sybase IQ), and warehousing of more than 700 tables on PostgreSQL. - Led the development of ETLs in PySpark and executed testing/validation, assuring data quality of a 40 TB data lake. - Managed roadmaps and backlogs, co-created dimensional data models on DB Diagram, identified data needs and requirements, searched for benchmarking, and specified 40 business indicators (calculation performance increased by 95%).

- Oversaw a team of 5 full-stack developers to build web and mobile solutions, gathered requirements (user stories), conducted agile ceremonies, and managed backlogs on Azure Devops. - Provided training to 200+ users. Led the implementation of an ecosystem of 6 web/mobile applications, 30 high availability RESTful APIs, and cloud architecture (AWS) for strategic projects in the agricultural sector, processing 500,000 records daily and warehousing with MongoDB. - Supervised 4 low-code developers in automating 20 processes achieving 200,000 tickets completed per year of services in construction, urban infrastructure, public transport, environment, fiscal/tax, and human resources. Onboarded and trained 2 new consultants on projects.

- Redesigned and automated 40+ services for 8 clients reaching more than 45,000 requests solved per year using BPMS/low-code platforms (TypeScript, Java, JavaScript, MongoDB, Elasticsearch). - Conducted testing/validation, and provided training within projects for digitalizing/automating services for public management, agricultural sector, human rights, health surveillance, patrimony, science and technology, public acquisition, and urban inspection. - Applied tests and case interviews for 50+ software developers in recruitment process.

- Diagnosed and redesigned 140+ processes and developed strategy for 3 different sectors (fiscal, regulatory and military). - Proposed a new risk management process for a military department. Implemented a new recruitment process for a regulatory department. Delivered process flows on Aris Express.

Coordinated an audit on USD 1.5M in compensatory amounts of 24 deputies’ mandates using Microsoft Excel. Published a manual for audits on primary health care public system after application on 100+ cities in Brazil. Planned and executed project.

Brazil

Supported process management and assisted in process mapping (Bizagi). Assisted the administrative and organizational sectors. Developed an user support manual and implemented new mechanisms to improve user’s support, increasing resolution cases in 15%.

Developed and maintained websites and blogs on Wordpress and Joomla! (using HTML, CSS, PHP, and JavaScript) for 3 clients. Elaborated performance and reach reports for websites, emails, Facebook profiles, and Google AdWords campaigns. Analyzed data and optimized services. Optimized Facebook posts and Google AdWords campaigns. Designed personas (end-user).

Master’S Degree In Social, Work, And Organizational Psychology, Social Psychology

Research topic: Influence, change management and use of technology Designed a regression model to build an empirical study that identified.

University Degree In Public Policy Management, Public Administration

Research topic: Risk management

Information Technology And Software Development, It And Software

Learned how to build and maintain databases on SQL Server and to develop applications using C, Delphi, C#, Java, Javascript, HTML, PHP.