I bring simple but effective organisational strategies and operational excellence to the growing community of small business owners. Empowering them to refine and enhance their working practices, reducing inefficient time-consuming tasks with systems, automation and process, allowing them to focus on their business and personal growth.

Working in partnership with their clients, Guineapig recruit the perfect participants for qualitative and quantitative market research studies in the UK and overseas. My role supported the Founder and Managing Director, Theo Francis and the wider GuineaPig team. I provided administrative leadership, leveraging my skills and expertise to define, implement and improve processes and procedures, to ensure we gave our clients and participants an exceptional level of service. Optimising and managing systems to enable efficiency across all platforms; providing automation where possible. My goal was to champion sustainable business growth whilst empowering the team to be at their operational and personal best.

An entrepreneurial business consultancy on a mission to ignite ideas, launch businesses and accelerate growth.Recruited to bring operations, process, and systems management expertise to this fast-moving start-up. Working with the Founder and CEO to bring clarity to their vision and mission which, in practice, means being agile; carrying out all and any tasks to move closer to achieving business objectives. • Facilitating internal and client meetings including requirements gathering and lessons learned using a straightforward approach, saving time and providing clear communication throughout • Developing sales, onboarding and fulfilment processes that ensure consistency and support quality delivery for internal and client projects• Defining templates, procedures, policy and guidance materials that ensure transparent and coherent working practices, both internally and externally• Producing monthly and ad hoc reporting which enables performance tracking for live processes and social media campaigns• Systems management and liaison with service providers to ensure enhanced functionality• Responsible for the personal and professional development of 4 Kick-starters• Supporting pro bono activities with partner organisations enabling young people to explore entrepreneurship as a viable career choice

A member of the Office of the Chief Technology Officer, reporting to the Head of Global IT Governance, owning the Portfolio Management Office and global Project Portfolio Management processes which provided project governance to a $15million IT investment portfolio. • Developed new Global Project Portfolio Management process which ensured consistency and supported quality delivery for Waterfall projects and new Agile environment• As a PPM trainer, defined and implemented training, support and guidance materials and activities which ensured projects and programmes were set up for success• Facilitated project governance meetings including Phase Gate which provided quality assurance and audit trail• Produced monthly and ad hoc portfolio tracking reports which enabled internal customers to make informed decisions• Communicated and worked collaboratively with Business Partners, Project Managers and stakeholders which proactively captured portfolio and budget data• Implemented and developed Global Project Portfolio Management tooling (ServiceNow) which provided enhanced visibility and control of the portfolio pipeline including system administrator and end user support responsibility• Initiated and ran the Mundipharma IT Services Volunteering Outreach Programme which increased employee engagement

Reporting to the Chief Technology Officer to support and create a new operating model for IT; Design, Build and Run. • Brought in to drive adoption of the Service Portfolio Management process which simplified processes and clarified activities during the transformation to Global operations• Ensured the prioritisation of the demand pipeline in alignment with the IT Strategy• Facilitated strategy planning meetings which assisted in the identification and publication of the key strategic roadmap for IT. • Implemented and facilitated the Architecture Review Board and Global IT Security Council• Provided administrative leadership to technical teams, through coaching and guidance, in relation to Service Portfolio Management process• Collated the Global IT Service Catalogue which provided visibility of the whole IT application landscape and footprint

Accio Consult & Construct LtdSenior Project Administrator • Provided operational support to the delivery team, including tender and project set-up • Maintained the construction programme records which ensured on time and on-budget delivery• Ordered materials and subcontract services• Carried out the Executive Assistant function for the Senior Leadership team allowing them to focus on the development of the businessUniversity of Cambridge Accounts Receivable Team Leader • Managed a team of five accounts clerks ensuring collection of catering and rental income• Maintained records for 300 accommodation rentals, including direct debit collection• Reconciled monthly accounts and invoiced recharges both internal and external

Provided procedural, systems and commercial support to four regional divisions whilst running a department of 8 Customer Care Coordinators. • Analysed existing processes and implemented best practice procedures • Identified defect trends which developed product and build process• Managed budgets and analysed costs to identify savings• Produced and distributed monthly financial and statistical board reporting, which enabled key decisions• Investigated and handled escalated customer complaints and provided resolution

Managed a team of 5 ledger clerks; accounts receivable, payable and subcontract• Analysed existing processes and implemented best practice procedures• Quality controlled ledger entries and authorised payment run in line with standing orders• Maintained knowledge of HMRC rules regarding VAT and CIS related PAYE and CIS returns to ensure adherence to the regulations• Produced monthly financial reporting, balance sheet reconciliations and journals which provided an oversite to the Finance Director• Managed effective stakeholder management of both internal and external stakeholders, strengthening relationships and communication.

• Personal Assistant to 3 Directors• Developed marketing materials and new website• Implemented standard processes• Instigated cost collation and invoicing processes• Responsible for the management of Purchase Ledger, Sales Ledger, Cashbook, Pre-payments, Accruals, Journals & CIS returns