Founded Optimization Mason to help small businesses streamline operations and refine digital workflows. We deliver targeted, data-driven strategies to boost productivity and support sustainable growth.• Partner with small businesses to identify inefficiencies and implement customized solutions that enhance workflow and resource use.• Optimize digital tools and systems to simplify processes and increase efficiency.• Lead projects from assessment to completion, ensuring seamless execution and alignment.• Advise on digital transformation, including automation and scalable technology solutions.• Provide ongoing support to help businesses continuously improve and scale.

As VP of Operations at Falk Financial Analysis, I led the transformation of operational systems and processes for a firm specializing in quantitative analysis, litigation consulting, and expert testimony. By focusing on creative problem-solving and practical insights, I optimized workflows and integrated new technologies, helping the company significantly improve its business efficiency and overall performance.• Led the transformation of operational frameworks, driving significant productivity improvements and minimizing manual workloads.• Implemented milestone tracking tools and streamlined workflows, enhancing team communication and aligning efforts for better operational efficiency.• Collaborated with the executive team to integrate new technologies, automating and optimizing critical business functions.• Streamlined financial report processes, resulting in faster and more accurate report delivery, which enhanced client satisfaction and contributed to overall business performance improvements.• Managed external communications with clients, attorneys, business partners, data providers, and contract workers, ensuring smooth interactions and consistent messaging across all engagements.• Organized data for financial reports, ensuring accuracy and quality, and served as a final quality checker before report submission.• Recognized for exceptional insight and creative problem-solving, providing operational improvements that significantly enhanced business performance.

In this role, I established and scaled the QA department from the ground up, while overseeing product operations to ensure alignment between strategic goals and product development. My leadership in product operations, cross-functional collaboration, and process improvement was critical to the successful launch of several high-traffic web applications.• Established and led a 20+ member QA and Data team, overseeing automation, product development, and maintenance efforts.• Managed product operations, ensuring that development cycles were aligned with business objectives and key features were delivered on time.• Collaborated with engineering, design, and executive teams to improve processes and ensure smooth product releases.• Strategized and oversaw the development of automation solutions (Java, Javascript, Python, Selenium), reducing manual testing and enhancing release cycles.• Directed Zendesk operations, ensuring timely triaging and resolution of site and app issues, contributing to an overall improvement in product quality.

Upon being hired as the Image and Data Team Lead, I optimized data procurement processes and led a diverse team in increasing efficiency and output. My initiatives resulted in substantial improvements to data quality and team performance.• Defined and implemented optimized data procurement processes, increasing usable data output by 300% within one month.• Led and mentored a team of 8 (both in-office and remote), fostering a collaborative environment that improved overall efficiency and morale.• Conducted weekly video conferences to monitor performance, set goals, and provide feedback, ensuring that the team consistently delivered high-quality results.

As a freelance Image and Data Procurer, I researched and acquired images and informational data across industries such as finance, real estate, and professional sports. My work involved cropping, compressing, and storing images for design needs, while organizing data for integration into web applications. This role ultimately led to my hiring as the Image and Data Team Lead.

In the Financial Aid Office, I assisted students in assessing their financial needs and educational goals to help them secure grants and other aid opportunities. I provided mentoring on goal-setting, planning, and accountability, while advising on how to access college resources. I also supported students throughout the application process, ensuring they had the necessary guidance to succeed.

As Head Manager, I led all aspects of team and business operations, including scheduling, hiring, training, and mentoring staff. I managed customer service and sales for a variety of events, from youth camps to celebrations, ensuring high-quality service and satisfaction. I also tracked and managed inventory, adjusting orders based on sales and customer feedback. I consistently increased event bookings, sales, and customer satisfaction ratings, resulting in a strong base of repeat customers. After leaving to pursue further business education, I was invited to return as Head Manager by ownership.