Ed Prunier Email & Phone Number

OnBase Certified System Administrator.OnBase Certified Workflow AdministratorEpic certified HIM/Identity analyst.

• Manage all business aspects, marketing and client acquisition.• Provide desktop, server and network support to home and small business. • Provide technical support for Server 2008, Exchange 2003, Act and QuickBooks. • Provide hosting support for domain registration DNS and web site support.• Web design services utilizing PHP, MySQL, HTML, CSS and JS. • Complete Small business systems backup and disaster recovery design and maintenance.

• Developed automation of software installation and maintenance utilizing PowerShell• Responsible for coordination of hardware resources of IT project management• Escalated level II/III desktop support for desktop, connectivity, and ancillary programs.• Developed an imaging solution utilizing MDT2010 and SCCM 2007.

• Troubleshoot desktop and printer issues with end user support. • Application support for MS Office applications and ancillary software. • Configure, install and setup new desktop PCs and network printers.

• Full System design, deployment and administration utilizing SBS 4.0, Server 2000 and Server 2003. • Provided a complete email solution initially using Exchange 5.5 migrated to Exchange 2000• Maintain backups and disaster recovery solutions utilizing Backup Exec. • Developed and implemented CRM software utilizing Access / VBA. • Developed and maintained the company web presence.

Bedford, Nh

• Meet with potential clients to determine the sincerity and scope of the project. • Build rapport and confidence to collect a deposit toward the final sale. • Create a detailed, accurate set of plans, perspectives and renderings for the project. • Build an accurate materials list along with complete detailed installation instructions.• Purchase materials, coordinate installation projects and schedule subcontractors.• Maintain ongoing relationships with referral customers and contractor clients.