Olivia Quintanilla Email & Phone Number

Culver City, California, US

Weeee!!! I love my job! <3

- Managed and worked on improving Medal’s partner program, coordinated incentives for partner and volunteer programs.- Coordinated and helped plan events, cons, and initiatives.- Voiced concerns and made recommendations based on feedback from our user base to our development team. - Build processes for bug reporting, customer service, community management.

Irvine, CA, US

- Relationship building, recruiting and assisting influencers, content creators, cosplayers, streamers, YouTuber’s and forum MVPs for World of Warcraft Latin America AAA online video game. - Managed, reviewed, and recommend candidates for our MVP (Most Valuable Poster) program, by monitoring their conduct and ensuring they contribute in an appropriate.

Santa Monica, CA, US

- Resourceful Administrative professional with experience providing support to management, developers, and all creative departments in an entertainment studio. Filing; Faxing; Typing; Memo distribution; Scheduling appointments; Ordering Office supplies; Managing mail; Managed facilities and maintenance issues; Assist in company events; Sort and ship mail.

El Segundo, California, US

- Build a new Player Support structure to help better support the player base and prepared weekly reports of current top issues for Combat Arms video game.- Prepared weekly reports of current top issues on the forums and the help ticket system.- Experience with the following outsourced tools: JIRA, and Confluence.

Irvine, CA, US

- Launched Latin American World of Warcraft Customer service forums and translated support documentation from English to Spanish for our AAA video games. - Assisted individual players via social media and threads on the customer service forum. Answered questions, addressed issues, and reported feedback in a professional manner to our audience and our.

Irvine, CA, US

- Formed part of the Latin American launch team of three members that helped lay out a new support model, maintained planned timelines, and organize a general structure for the Latin American customer service department. - Interviewed and provided feedback for qualified personnel (external/internal) for our In-Game support and Tech support teams. - Tracked.

Irvine, CA, US

- Assisted players through our ticket system in-game and via email. Managed complex character restorations, hack investigations, and communicated penalty actions. Ensured players had a positive Blizzard experience with every conversation.

US

- Succeeded in maintaining loss prevention to a record low and saved the company up to fifty thousand a year- Scheduled staff and planned shift coverage according to business needs.- Provided great customer service, cashier experience, processed work orders, processed exchanges, and returns. - Stocking, will-call, and forklift driver certified.

Secaucus, New Jersey, US

-Overseeing daily operations, managing employees, and store profitability.-Handling all hiring; training sales workers; tracking inventory; payroll; Store set up.