Or Memi -אור ממי Email & Phone Number

Tel Aviv District, Israel

I'm helping individuals and organizations achieve their fullest potential.I'm here to elevate your journey, aiming for growth with a positive outlook. As a seasoned business consultant, I specialize in refining strategies, streamlining & improving processes, and ensuring customer success.Experience working with technological & manufacturing, government and banks organizations and in the fields of information security, information systems and organization & methods for production processes.Accompanying managers in the organization to optimize & improve the strategic business development and E2E business processes, according to directing the operation management & projects in the organization, building success customer management processes and business growth with an emphasis on defining departments work flows & procedures, training teams, developing new departments and internal integrations, prioritizing tasks and setting goals.Knowledge of various tools and working methodologies from both, technical and business backgrounds.

Tel-Aviv, Tel-Aviv District, Il

Director of Customer Success & Business Strategy§ Building customer success department- strategic plan development, business development of processes & procedures for the various department's operations (PMO, sales, automation & technical, consulting, work with banks & classified customers).Direct team managing, prioritizing work, setting goals, defining tasks and KPIs, developing satisfaction process and tracking , implementing customer service & support systems. Developing automated processes on different systems (CRM, Monday, Hubspot), develop customer interface and defining the functionality with the product team.§ Company representative- responsible for face-to-face meetings with clients out of the office and hosting VIP customers at the company's offices. Building dedicated presentation/ seminar that includes customized lectures and marketing presentations to create collaborations and increase sales and incomes. Participation in high-tech conferences as a customer success director to ensure existing customer's engagement and get in new customers.§ Customer success marketing- managing activity with the marketing team to create banners & newsletters that include business information, branded gifts for customers, holiday greetings distribution emails, etc.§ Quality Manager- creating & updating ISO 9001 quality procedures and files, defining risk register and creating organizational work plan accordingly. Developing business requirements & tasks, tracking and documenting customer feedback, defining treatment processes and preventive actions for improvement. Defining KPI indicators to maintain the quality of the organization.

Tel-Aviv, Tel-Aviv District, Il

§ Building PMO- Delivery & Operation department including: recruiting & training the team, creating procedures & strategies processes for business improvement and promotion, defining tasks and prioritizing activity, defining activity schedules and resource allocation, tracking milestones & charges, creating boards on Monday/ Hubspot/ CRM systems.§ Direct management of 5 project managers, 2 CSM and matrix management of over 50 technical consultants, from 4 departments.§ VIP Business customer management- create satisfaction surveys, track & document customer escalations, define supporting processes for improvement, monitor performance indicators and client success, develop customized business processes of products/services for VIP clients and manage quotes and profitability.

Tel-Aviv, Tel-Aviv District, Il

§ Managing over 100 parallel projects (long/short term) in Israel & abroad of start-ups, high-tech companies, government/ regulative companies, security companies, and banks. Strategy management, managing and & improving processes, implementation of systems & tools, schedule & resource management, milestones tracking, report management, and problem-solving (client/consultant).§ Certification department operation management- of GRC/ PCI security compliance.§ Account management of setting up the technical scopes, creating proposals by price, meeting monthly/annual economic targets, and managing the project in front of the customer by technical team matrix management.

Tel Aviv, Israel, Il

§ Project management of parallel 'SAP Business One' clients including: meetings, needs understanding, creating a technical scope, defining customized technological solutions for business processes by direct contact with development & technical teams, managing a work plan, system implementing & monitoring processes accordingly, continuous service communication & handling problems, conducting customer's training, writing manuals book, and documenting extreme cases.§ ERP Implementing by technical skills- writing SQL queries & complex macro functions for data analysis and creating reports & documents, performance analysis on SAP/Excel system tools, creating dashboards, exporting & importing data between systems, working with different interfaces and integrating them with customer's systems, implementation & development through add-ons for ERP and use of design tools (UIs) to create customized screens, fields and modules.

Ben Gurion International Airport , Israel, Il

§ Improving work processes and revenues by collecting internal information, researching the existing situation, interviewing key positions, and monitoring KPIs (outputs, productivity, benefits and losses, execution times, employees and systems), developing strategic solutions and defining policies for new work processes according to the analysis & monitoring data. (In front of senior management level).§ Certified knowledge management owner - managing the internal web development including work methodologies and expert processes documentation.§ Incident investigation manager - analysis according to the risk register, defining preventive actions and future tasks, creating guidelines report and performing training to senior management.

B.Sc. - Industrial Technology Engineering - Information Systems

Strategy & Business Development Course

Business Consultant

Pmp

Knowledge Management