• Instantiated CIS & NIST policies for Incident Response, Data Management, and Authentication Management• Deployed Proofpoint for Cybersecurity Awareness Training and Phishing Simulations with procedural workflows and automated communication contingencies.• Implemented Cisco Duo MFA for secure access and non-repudiation on all workstations and servers.• Integrated Google 2-Step Verification and Duo MFA into Day-1 on-boarding procedures.• Standardized, documented, and trained personnel on backup tape maintenance procedures.• Replaced and imaged 300+ tablets for truck drivers and fleet management applications.• Imaged and configured another 300+ tablets for customers to navigate vendors and place orders at the 2024 Food Show.• Relocated all San Antonio Opera IT infrastructure from Labatt HQ to The Tobin Center.

• Conducted vulnerability scans and analysis for a healthcare research firm, following guidelines of NIST SP 800-53 R5.1 CA8 – Penetration Testing and NIST Technical Guide to Information Security Testing and Assessment while offering assistance and explanations to non-technical stakeholders.• Utilized various scanning tools (Nmap, Legion, Nikto, Dirb, OWASP Zed Attack Proxy, Wappalyzer, whois, Google Dorks, Recon-ng, Shodan, PortSwigger Burp Suite, haveibeenpwned, etc.), followed by form fuzzing, personnel credential attacks, etc.• Conducted the following penetration testing: - Web application scanning, including AJAX Spider in ZAP, to assess authentication and availability of systems and resources. - Physical, corporate network penetration testing through locally installed agents running nmap-automator suite and Nessus Vulnerability Scanner. - Phishing simulation attacks and follow-up cybersecurity training• Produced confidential deliverables comprising scan results, threat vectors, vulnerability scores, likelihood-impact matrices, mitigation strategies.• Conducted follow-up sessions with developers for threat tracing and debugging through proxied traffic and in-transit packet manipulation, offering insights and troubleshooting solutions for discovered vulnerabilities and unexpected system response.

• Provided proactive customer support and technical systems maintenance on the Texas College Survey, Texas School Survey of Drug & Alcohol Use, and Youth Tobacco Survey.• Developed and implemented Python scripts to streamline and automate ETL processes for sample management, improving data quality and enhancing process integrity.• Managed sample procurement, cleaning, and instrument programming in both LimeSurvey and Qualtrics, offering user support and troubleshooting when necessary.• Designed and deployed a staggered invitation distribution schedule for nearly 1 million participants, providing technical support to all survey participants and end-users throughout the process.

I started at the Texas A&M University in March of 2005 as a Survey Interviewer and gradually grew through various IT roles over 17 years into the position of Research Specialist III.Served as direct point of contact with clients, specializing in customer service, ensuring my team understood their needs, and maintaining their confidence in our ability to accomplish their goals.Managed web development, database design and management, project management, sample elicitation and management, data cleaning, instrument development, survey administration, in-person data collection, and offering client-facing technical support for all related needs.Automated real-time Business Intelligence reporting dashboards for data-driven decision-making.Adhered to regulatory compliance for sensitive and confidential data, providing guidance on FERPA, HIPAA, and GDPR to colleagues and clients.Created ADA & WCAG-compliant platforms for the Minnesota Student Survey, including custom JavaScript for enhanced visibility-focus, facilitating accessibility.Developed web-based information systems regarding family research for the Qatar Government's Doha International Institute for Family Studies and Development (DIIFSD) and have presented my work with DIIFSD at the United Nations headquarters in New York City.Provided technical consultation for a growing number of projects, including THECB's Developmental Education Demonstration Project, the Texas School Survey of Drug and Alcohol Abuse, and more. These often pertain to matters such as web development, data collection and cleaning, telecommunications, and technical presentations.Served on the Change Management team, responsible for the procedural oversight of all technical systems, facilitating the the adoption of Atlassian's JIRA and Confluence platforms to improve the collaborative development on a number of projects, as well as the transition from an in-house CATI dialer system to Voxco's comprehensive CATI/CAWI platform.