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Oraclecms Customer Management Solutions is listed as OracleCMS at Switchboard Services at My Council Services, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Oraclecms Customer Management Solutions.
Oraclecms Customer Management Solutions previously worked as A New Way of Engaging with your Community at My Council Services and Social Media Solutions at Oraclecms.
OracleCMS is the trusted brand for customer management solutions, providing services to an array of corporate industry leaders and government bodies. We are unequivocally committed to providing exceptional customer service, innovative technology solutions and efficient business processes. OracleCMS has the ability to turn complaints into compliments and enquiries into sales. We treat every interaction, no matter how mundane, as an opportunity to provide you with accurate information about the nature and profile of your customers. We will help you develop a comprehensive database of information, which can be used to generate smart and incisive marketing activities to improve your bottom line.Our customer service specialists are extensively trained in the art of customer care. They are motivated to focus on the needs of your customers and deliver quality results every time.We will handle all your customer transactions - calls, emails and mail - so you can focus on what you do best while we save you time and money. You can rest assured that we will treat every customer interaction as an opportunity to build your customer asset base.We guarantee 90% of your calls will be answered in less than 14 seconds, compared to the industry benchmark of 80% of calls answered in 20 seconds.OracleCMS never closes. We offer 24/7 operation to answer your calls no matter when they arrive. We recognise that the future of customer service is becoming increasingly digitalised. OracleCMS can provide experienced social media experts to ensure your customers can communicate with you online. You don’t have to worry about unanswered customer requests, leave it up to us to attend to all of their needs.OracleCMS is one of the fastest growing companies in the industry. Since our foundation, we have been profitable and financially stable. This means that you can be confident that we'll be around next month, next year and beyond as our partnership grows and evolves.
Listed skills include Information Technology, Help Desk Support, Virtual Receptionist, Account Management, and 22 others.
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My Council Services is an online and mobile IT platform that enables members of the local community to report incidents or make requests to their Local Council, either via a smartphone application or the web. Additionally, customers can include the exact location of the reported issue along with photos, video or any other contextual information via.
As a one-stop-shop, OracleCMS now provides social media strategies to both small and large sized businesses. Our Social Media team monitors and responds to online queries on Facebook, Twitter and Live Chat, providing complaint resolution whilst reporting on data and trends.
We provide holistic Contact Centre Solutions for our clients. These 24/7 services include but are not limited to switchboard services, after hours emergency, answering services, product enquiries, complaints and compliments, account management, troubleshooting, staff safety check, order processing, sales and upgrades. Ask us what we can do for your business!
OracleCMS provides Facilities Management including crisis management, disaster recovery and Duress & Escalation (OH&S).
We will incorporate our systems, processes and team to make scripted outbound calls to capture the information you need. Whether it's cleaning your database, following leads from a trade show or processing orders, we can create a solution for you that will free up your staff and save you money.
At OracleCMS, we provide effective pre- and post-sales support for your channels and customers. We help you achieve exceptional customer satisfaction levels ensuring repeat purchases and referrals.OracleCMS will tailor a solution to your product or service, incorporating first-level support, escalations, job tracking and a comprehensive report and audit.
There is no such thing as a disaster if properly managed. With OracleCMS and the correct contingency planning, you can turn an operational mountain into a molehill. OracleCMS can have a complete replica of your system always at the ready, waiting to be activated at the flick of a switch. In an emergency situation, such as your current provider going down.
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Oraclecms Customer Management Solutions works for My Council Services.
Oraclecms Customer Management Solutions is listed as OracleCMS at Switchboard Services at My Council Services.
Oraclecms Customer Management Solutions is based in Melbourne, Victoria, Australia while working with My Council Services.
Oraclecms Customer Management Solutions has worked for My Council Services, Oraclecms, and Switchboard Services.
You can use AeroLeads to view verified contact signals for Oraclecms Customer Management Solutions at My Council Services, including work email, phone, and LinkedIn data when available.
Oraclecms Customer Management Solutions is listed with skills including Information Technology, Help Desk Support, Virtual Receptionist, Account Management, Sales, Customer Satisfaction, Troubleshooting, and Telecommunications.
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