My Council Services is an online and mobile IT platform that enables members of the local community to report incidents or make requests to their Local Council, either via a smartphone application or the web. Additionally, customers can include the exact location of the reported issue along with photos, video or any other contextual information via integration with Apple/Google/Bing Maps as part of the service request submission. Once service request is created it will be automatically routed to the appropriate council and allocated to the relevant service delivery team.

As a one-stop-shop, OracleCMS now provides social media strategies to both small and large sized businesses. Our Social Media team monitors and responds to online queries on Facebook, Twitter and Live Chat, providing complaint resolution whilst reporting on data and trends.

We provide holistic Contact Centre Solutions for our clients. These 24/7 services include but are not limited to switchboard services, after hours emergency, answering services, product enquiries, complaints and compliments, account management, troubleshooting, staff safety check, order processing, sales and upgrades. Ask us what we can do for your business!

OracleCMS provides Facilities Management including crisis management, disaster recovery and Duress & Escalation (OH&S).

We will incorporate our systems, processes and team to make scripted outbound calls to capture the information you need. Whether it's cleaning your database, following leads from a trade show or processing orders, we can create a solution for you that will free up your staff and save you money.

At OracleCMS, we provide effective pre- and post-sales support for your channels and customers. We help you achieve exceptional customer satisfaction levels ensuring repeat purchases and referrals.OracleCMS will tailor a solution to your product or service, incorporating first-level support, escalations, job tracking and a comprehensive report and audit suite.Our dynamic nature defines us; we will look at ways to constantly improve the service with you, to maximise first-time call resolution and ensure customer satisfaction.

There is no such thing as a disaster if properly managed. With OracleCMS and the correct contingency planning, you can turn an operational mountain into a molehill. OracleCMS can have a complete replica of your system always at the ready, waiting to be activated at the flick of a switch. In an emergency situation, such as your current provider going down or a necessary evacuation of your premises, you can activate your duplicate service with us, which will be running and fully operational in a matter of seconds.Coupled with our pool of customer service specialists that have remote access, our Disaster Recovery Plan guarantees that you can safeguard service levels with your customers and bullet-proof your business.

OracleCMS creates unique and exceptional customer experiences combining process innovation, knowledgeable people and smart technology. Organisations searching for innovative and cost-effective ways to deliver exceptional Switchboard experiences rely on OracleCMS, our services and our solutions. Technology enables these solutions, but it’s our people’s values and commitment that ensure success.OracleCMS is a leader in providing Switchboard Services and tailored customer solutions that not only fulfil your business needs, but also give you an advantage over your competitors.OracleCMS has expertise in the provision of resources to support your priorities. We ensure our Switchboard offering has points of difference from your competitors. It isn't just about answering a call; it is about providing an exceptional, efficient experience for the caller.OracleCMS offers:• Step-by-step processes for routing numbers to in-dial numbers• Emergency Service/Critical Incident Priority Line and Broadcast Message services• Standard Operating Procedures • Superior triage abilities• Name Search Management• State-of-the-art mapping technology• Self-service reporting• Ability to relay messages via phone, email, pager, fax or all of the above without delay• 24/7 Project Management TeamOver the course of our business relationships, we have been able to reduce the number of calls per month by finding efficient and effective ways of communicating with callers, therefore reducing any need for follow-up enquiries. We have done so without compromising quality, meeting the highest standard of customer service.Our passion for development knows no bounds. No matter how efficient current processes may be, we are always looking for new and exciting opportunities to develop and add value to your portfolio. Seeking the solution, our customers call on OracleCMS to provide a seamless Switchboard experience and a foundation to move to the next level.