Orain Benjamin Reddick Email & Phone Number

Jacksonville, Florida

• Engaged potential carriers of the Sickle Cell Trait for the Sickle Cell Screening Initiative at various community health fairs and public events. • Cold called potential donors and secured donor commitments. • Assisted in the planning of the annual Sickle Cell Educational Symposium and Sickle Cell 5k Walk.• Worked directly with CEO and Executive staff on budget forecasting• Assisted in writing grants and procuring funding from federal, state and local agencies.• Created Sickle Cell advocacy coalition for Sickle Cell patients and parents of Sickle Cell patients.

• Used extensive knowledge of the mortgage origination, post closing and default process.• Review and provide quality control feedback on loan file reviews completed by internal staff.• Perform guideline research issue resolution. • Acted as a subject matter expert for the business units.• Coached and mentored team members on how to analyze Mortgage Notes, Deed of Trust, Title policies, Loan assignments, Endorsements and Riders for deficiencies per insurer, investor, lender and government guidelines. • Effectively interacted and communicated orally with employees at all levels from associates to department directors weekly.• Analyzed loan documentation, exceptions, and files - individually or in aggregate, to determine if programs, processes, and documentation are in compliance with internal company requirements insurer guidelines, investor requirements, lender and/or government regulations. • Handled multiple projects with competing deadlines.• Responsible for leading of reviews. Including report preparation, analysis and trending of findings and proposed recommendations for change to impact future loan quality of existing loans.• Created Microsoft Excel spreadsheets with complex functions and formulas to help with quality assurance issues. • Worked extensively on MSP and LPS systems to conduct research daily on files.

Jacksonville, Florida Area

• Worked with individual mortgage companies on behalf of mortgager to obtain financial information and determine workout packages available, in accordance with financial situation and investor guidelines for individual mortgage companies.• Created and monitored modification agreements, ensuring timely execution and compliance by mortgager.• Interface with homeowner’s real estate agents attorneys and other parties by phone and in writing regarding varied loan loss mitigation issues relative to individual mortgagors.• Built relationships with customers and business partners to better serve clients.• Used problem solving and judgment skills to effectively represent mortgagor in mortgage reduction process.

Jacksonville, Florida Area

• Worked with individual mortgage companies on behalf of mortgager to obtain financial information and determine workout packages available, in accordance with financial situation and investor guidelines for individual mortgage companies.• Created and monitored modification agreements, ensuring timely execution and compliance by mortgager.• Interface with homeowner’s real estate agents attorneys and other parties by phone and in writing regarding varied loan loss mitigation issues relative to individual mortgagors.• Built relationships with customers and business partners to better serve clients.• Used problem solving and judgment skills to effectively represent mortgagor in mortgage reduction process

Jacksoville, Florida

• Consistently met and exceeded student recruiting budgets. • Conceptualized a mentor program that allowed the department to efficiently develop new Admissions Reps and increase productivity.• Was a campus top performer and was an instrumental team player in the renaissance and growth of the campus.• Responsible for managing program inquiries and conducting initial enrollment interviews through professional qualitative sales techniques in order to maximize productivity.• Team mentor that allowed the department to efficiently develop new Admissions Reps promote compliance and increase productivity.

Jacksonville, Florida Area

• Charged with completing final review and preparation on over 60 investor foreclosure sale bids monthly for Georgia and Florida properties while maintaining 98% accuracy in quality audits.• Analyzed up to 90 accounts monthly to determine bid / charge-off decisions before foreclosure sales to negotiate best business decisions on behalf of the bank.• Used investor guidelines to access loan feasibility. • Worked extensively on MSP and LPS systems to conduct research and to track loans. • Worked in Microsoft Excel spreadsheets with complex functions and formulas to collect data from research and present it in a uniform fashion.

Jacksonville, Florida Area

• Managed portfolio of 40-280 properties to mitigate company risk on mortgage accounts more than 62 days delinquent, obtaining Broker Priced Opinions through approximately 150 broker contacts per day via telephone and email correspondence, while leading team of 8 valuation specialists through coaching and evaluation.• Negotiated broker pricing to exceed required margin by an average of 130% per month while maintaining 97.8-99% on time average as compared to company standard of 90%. • Resolved valuation issues through evaluation and analysis of comparable BPOs to determine accuracy for compliance and audit requirements, provided reports to leadership team daily, and processed “hard to place” orders transferred from line level employees, in excess of 50 per week.• Used MSP and LPS systems to document the stages of delivering Broker Priced Opinions.• Awarded Employee of the Month Award, 11/2007, after receiving the most nominations in company history from leadership and staff level employees, totaling over 50 combined nominations from Select Portfolio Servicing and Residential Real Estate Review.• Answering incoming calls and provide callers with courteous and efficient service when answering customers questions.• Resolving problems with payments, escrows and other mortgage related inquiries.• Handled high volume of calls and generated payoff requests.• Input corrections to name and addresses. Assist internal customers with various tasks.• Generate simple written correspondence. Work closely with other departments to handle customers request and inquiries.• Assisted and documented under 45- days’ collection. Explain escrow analysis and sent internal task request to other departments when appropriate.• Used MSP and LPS systems.

Jacksonville, Florida Area

• Became a licensed mortgage broker on 4/2006. • Qualified loan applicants.• Processed residential loans.• Developed and maintained relationships with Bank Representatives, Builders and Real Estate Agents.• Research lender products.• Coordinate with external lenders.

Jacksonville, Florida Area

• Conduct audits on foreclosure files to ensure compliance with internal, investor, federal and state specific requirements.• Act as a liaison between Asset Managers and Attorneys.• Knowledgeable in agency, investor or insurer timelines and document requirements for judicial and non-judicial foreclosures. • Knowledge of RESPA, FFDCPA, GLBA, and federal and state laws related to foreclosure process.• Proven ability to prioritize workflow during high volumes and within critical time frames. • Used MSP and LPS systems.• Selected to mentor and train Foreclosure Specialists on MSP and LPS • Answering incoming calls and provide callers with courteous and efficient service when answering customers questions.• Resolving problems with payments, escrows and other mortgage related inquiries.• Handled high volume of calls and generated payoff requests.• Input corrections to name and addresses. Assist internal customers with various tasks.• Generate simple written correspondence. Work closely with other departments to handle customers request and inquiries.• Assisted and documented under 45- days’ collection. Explain escrow analysis and sent internal task request to other departments when appropriate.

Served as teacher and mentor to 15-20 at-risk students while ensuring compliance to the Sunshine State Standards for education.Recognized by staff and students for “empowerment” principles, educating youth to success through goal attainment, perseverance, and individual drive.

Managed a 2.3 million dollar portfolio for credit card accounts greater than 6 months past due, interfacing with 30-50 clients per day.Awarded individual increment by company director for achieving a 45% retention rate as compared to the standard 10% benchmark retention rate, the highest retention rate attainment in company history.

Responsible for managing $250,000 inventory for a store netting more than $600,000 in sales per month.Awarded “Employee of the Quarter” recognition 3 times for achieving the highest gross sales amounts out of 30 store employees.

Bachelor Of Science, Business Management; Business Management/Marketing

Education record