Developing Marketing StrategyBrand ManagementMarket ResearchCustomer InsightsProduct MarketingMarketing CommunicationsDigital MarketingPerformance Tracking and AnalysisBudget ManagementTeam LeadershipStakeholder Communication

Source a continuous stream of highly qualified leads and prospectsPresent, promote and explore different services Establish and build long term relationships Overcome objections

I engage in Contacting non existing customers with the aim of transferring their energy supplier I effectively handle objections Working on behalf of a leading UK utilities company Upselling latest Smart Meter for Dual fuel

Modules Include:Strategic Management and Foresights International Business and International Marketing Human Resources Management in an International and Digital context AccomplishentsLeading two successful team activities as part of the course and also co-anchoring presentation of results.Dissertation explored the importance of Know Your Customer (KYC) process and how it improves customer satisfaction in a financial institution.

RetailCustomer service Online shopping Replenishing

Supervision of Classwork at Oxclose Community academy Sunderland NE 38 0LNSupervision of Classwork at Biddick Academy NE38 8ALKey function: I temporary cover lessons for teaching staff on their absence. Also engage in other activities such as supervising work, liaising with teaching staff, managing students behavior, responding to questions on process and procedures, dealing with immediate problems and emergencies in accordance to strict school policies, collecting any completed work/ resources after lesson, reporting back as appropriate student behavior during class and student registration in class

A 7 years and 8 months journey working in support of marketing, strategy, Risk management and back-end teams to promote highly relevant relationship with customers • Client management and retention• Devising and developing resources and activities to increase renewals to 85%• Collation and analysis of customer data and risk indicators to enhance processes• Actively partaking in recruitment, training and onboarding of new team members• Key member of project team leading to the deployment of CRM and virtual Call center applications

• Inbound and outbound customer calls to review policy and upsell• Capturing data from customers and sharing insights with sales team and management to better understand clients• Negotiates with clients on claims processing and consult with automobile workshops• Conflict resolution, complaints and inquiries