I am responsible for the full onsite Operation of a 27 Acre property in Harwich ranging from POS, PMS, Backup, WAN, LAN etc.

* Responsible for Pre-Deployment of brand new or re-imaged devices *Manage assets using Ninja RMM *Diagnose and resolve software issues within a Windows environment.*Remote assistance using Splashtop, Teamviewer and ConnectWise Control *Office 365 support*Clone and Backup Windows Computer Systems * Perform software installation on Windows Workstations and Windows Servers.* Manage and maintain detailed information of client issues in support tickets assigned and detailed documentation of resolutions, interactions and time spent resolving issues.* Custom build servers and load the Operating Systems* Working knowledge of Firewalls, Routers and Switches and troubleshoot and configure.* Have a working knowledge of IP Networking and sub-netting protocols.* Troubleshoot email issues and provide remediation.* Research, test and deploy new technology.*Bitdefender Gravity Zone configuration and installing endpoint on clients devices using endpoint relay or install script via Ninja RMM*SentinelOne endpoint installation and support *Huntress installation and support

At Rando Computer Service and Repairs I was doing desktop and laptop repairs, troubleshooting, data recovery, cell phone unlocking, operating system installation, peripheral replacement such as hard driver, RAM, screen etc.

working at the front desk at the Hyannis Harbor Hotel i am responsible for the daily operations of the front desk such as check-ins, check-outs, handling of guest queries and also i do the night audit which entailes the running of the night audit reports

As a Asset Coordinator at Xerox my main duty was to add new clients equipment to the Xerox database as well as maintaining current equipment which include both networked and non networked printers and copiers

My job as the Night Auditor at Couples Negril is to ensure the Front Desk daily operations are free from all errors as i go over all the daily arriving guests registration card, all the receipts that are posted to guests accounts for errors. I am responsible for preparing the Night Audit Reports for the Accounts Department, also i prepares the file for all guests that are arriving as well as departing, as the Night Auditor i also perform Customer Service duties where i answer to guest queries and questions i also take control of the PBX Telephone system during my 11pm-8am shift