Orçun İrfan Email & Phone Number

Bodrum, TR

İstanbul, Türkiye

- We are a community of HR Professionals & Business Leaders who share a common passion for creating amazing experiences for the employees.- Our goal is to create the awareness, competency and the ownership required to transform the Turkish workforce market with an employee centric mindset. - The founding belief that drive us is to enable the citizens of.

Istanbul, Turkey

- Employee Experience is a data driven discipline that can work miracles by allowing the organizations to hear the voice of the employees and take meaningful action on this valuable feedback.- To convert the real time data that flows from a multitude of touch points, organizations need a smart platform that will help organize, refine and report the data..

- Create amazing experiences for all of our employees that will make them want to show up at work rather than need to show up at work.- Create and nurture a culture that will flourish believing, supporting, caring individuals who rally around a common cause.- Design, implement and manage all HR processes, policies and infrastructure in a human centric.

Istanbul, Turkey

- HR Consultancy in all aspects of the Human Resources covering the full spectrum of the Employee Life Cycle.- HR Build-Up (People - Process - Policy) or HR Modenization projects from blue print to actualization.- Corporate Culture architecture; vision, mission, purpose to corporate values, competencies and strategies.- Employer Branding Strategy /.

Istanbul, Turkey

* Direct report to the CEO | Manages a team of 30. * Full HR responsibility of 500 employees (50 office / 450 factory) in a journey to become a fully corporate, global player in the market.* Direct budget management responsibility (~10 Mio TL) * Workforce planning and deployment as per OPEX.* Administrative affairs planning and deployment as per CAPEX.*.

Istanbul, Turkey

Tailor-cut customization and delivery of “any competency based” training to the specific needs of the corporate client using the ADDIE methodology.Vertical / technical development programs specific to a business unit such as sales academy, finance school, marketing development program etc.Corporate leadership development programs according to the Drotter.

Istanbul, Turkey

Leading a team of 8 brilliant individuals I both worked as a designer that created almost every learning & development process, system, methodology and tool ground up and from scratch to the exact needs of the Turkish market and in collaboration with the Yum! University in Louisville, Kentucky.Major change management and culture conversion from Turkish.

Istanbul, Turkey

Leading a team of 3 we had end to end responsibility of all the corporate learning & development processes that took place in every factory in the country and in the HQ along with mentoring of the international sister companies.Full responsibility of all functional, competency, leadership and high potential training programs from analysis to design and.

In this role, I have assumed the responsibility of managing the performance & talent management system of Turkcell Group (5000+ employees) from launch to completion. My core responsibility was to initiate and run the talent management cycle including annual competency and performance evaluations, performance reviews, annual target setting, target cascading.

Turkcell Academy

I think it would be fair to claim that I have worked as a field training manager during my time at the Turkcell Academy. I was in charge of providing end to end service support (single point of contact) to Turkcell Network Operations Function (~1200 employee) in regards to training & development issues. Training needs analysis, budget, content design.

Istanbul, Turkey

A solid three years as a hard core trainer with the responsibility of designing and delivering trainings in many different fields such as complaint handling, anger management, effective sales, customer oriented service approach etc. I have personally trained more than 2000 employees at Toronto, Singapore, Manila (in English) and at Istanbul operations over.

Standardizing the service quality and customer experience in all service center locations around the world.Job profiling, job analysis, process design & efficiency for all contact center representatives according to the contract SLA / SLO.Competency analysis and measurement through call quality, shadowing and providing real time / follow up feedback to the.

Istanbul, Turkey

I provided over the phone technical support to customers from USA in regards to all software & hardware and networking issues that might be experienced with a Toshiba Laptop. I handled, managed and resolved complaint calls ensuring customer satisfaction in accordance with the service level agreements. I have assisted 20K customers during my service at this.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Master'S Degree, Human Resources Management, Gpa 3.8 / 4.0 (High Honors / Dean'S List)

Thesis Subject: Types of Training Need Analysis and Applications in Corporate Academy Environments