- We are a community of HR Professionals & Business Leaders who share a common passion for creating amazing experiences for the employees.- Our goal is to create the awareness, competency and the ownership required to transform the Turkish workforce market with an employee centric mindset. - The founding belief that drive us is to enable the citizens of the corporate world to pursue a happy, engaged and productive working life that does not replace but rather complement the life outside of work.- If you hear the same cause calling you, come join us at www.calisandeneyimi.com.tr or www.employeeexperience.com.tr

- Employee Experience is a data driven discipline that can work miracles by allowing the organizations to hear the voice of the employees and take meaningful action on this valuable feedback.- To convert the real time data that flows from a multitude of touch points, organizations need a smart platform that will help organize, refine and report the data.- Pisano and I have partnered in this passion to create a mind blowing EX platform that helps organizations create experiences that rock and let employees feel like celebrities.- To this end, with the help of Pisano Engineers, I have designed a rocking EX Platform that has the ability to measure the experience that flows on all the critical touch points throughout the employee life cycle (ELC) along with some of the key moments that matter (MoM).- My design differentiates the survey content according to the target audience (white collar / blue collar) then refines and presents the data in a practical way on real time, flowing data.- Platform makes this through the usage of completely autonomous surveys triggered by time / incident based events in the employee journey.- I have also included an engagement survey and 360 survey capability into the design that can respond to many different needs in a practical but sophisticated manner.- Pisano EX Platform was launched in mid 2023 and is currently in use by many prestigious clients.

- Create amazing experiences for all of our employees that will make them want to show up at work rather than need to show up at work.- Create and nurture a culture that will flourish believing, supporting, caring individuals who rally around a common cause.- Design, implement and manage all HR processes, policies and infrastructure in a human centric employee experience approach.- Co-create all HR applications and operations with the employees with a truly inclusive mind-set.- Support the business with full partnership to achieve ambitious business strategies and annual goals.- Create a healthy and vibrant talent pipeline for business continuity.- Create a mind blowing employer branding that will make you want to work with us!- Run the administrative operations with a smooth and proactive mindset that yields positive experiences for all employees.- Run the accounting operations with a zero risk policy.- Oh and to have fun and write history at what we do together! : )

- HR Consultancy in all aspects of the Human Resources covering the full spectrum of the Employee Life Cycle.- HR Build-Up (People - Process - Policy) or HR Modenization projects from blue print to actualization.- Corporate Culture architecture; vision, mission, purpose to corporate values, competencies and strategies.- Employer Branding Strategy / Employee Value Proposition (EVP) projects from conceptualization to implementation.- Performance, Talent and Succession System modelizations for corporate sustainability.- Recruitment / onboarding assistance for start up, scale up and family owned businesses.- HR Advisory to start up / scale up businesses with / without an HR Team on board.- Employee Experience health check, design / re-design for superb retention, engagement and performance output.- Professional training service in many aspects of the HR and on Employee Experience.- Consultancy for the people element (engagement / buy-in) for change management initiatives, cultural transformations.- Corporate Academy projects from design to realization.- Role / level based career path design to elevate people development and the retention / engagement ratio in the organization. - Leadership development solutions for every need and at all levels.- Corporate memory projects; internal trainer pool, internal mentoring program, internal coaching initiatives.- If you do not see what you are looking for here, please let me know, I am sure we can come up with a solution : )

* Direct report to the CEO | Manages a team of 30. * Full HR responsibility of 500 employees (50 office / 450 factory) in a journey to become a fully corporate, global player in the market.* Direct budget management responsibility (~10 Mio TL) * Workforce planning and deployment as per OPEX.* Administrative affairs planning and deployment as per CAPEX.* Design and deployment of almost every HR system, process and policy from scratch.* Introduce and nurture a corporate culture comprised of values, ethics and competencies (DDI).* Advise and guide the management to run the teams with strategies and KPI's.* Help managers assume a role model leadership approach aligned with the code of conduct.* Career management integrated with training programs, coaching & mentoring.* Performance & talent management modelization integrated with comp & ben policy and bonus schemes.* Lead the industry salary survey participation and coordinate all total rewards related activities with Korn Ferry.* Introduction of title structure, pay grades (KF) and management of compensation & benefit process.* Build & update job descriptions, job requirements, lead the job evaluation (KF) process.* Lead the EVP (employee value proposition) initiatives, talent attraction strategy, recruitment process.* Promotion process with ACDC (assessment center & development center) and self assessment tools.* Advise and guide the related parties on various organizational design projects. * Manage griveances and conflicts, help parties come to mutual agreements.* Guide the employees and represent the company in legal issues concerning the employment law.* Manage day to day administrative affairs & activites at the HQ and factory premises. * Design and manage expat employee processes, HR guidance to the international investments in Warwickshire, UK.

Tailor-cut customization and delivery of “any competency based” training to the specific needs of the corporate client using the ADDIE methodology.Vertical / technical development programs specific to a business unit such as sales academy, finance school, marketing development program etc.Corporate leadership development programs according to the Drotter Leadership Pipeline based on company specific leadership profiling and Success Insights Trimetrix individual assessment results. Design & development of the learning & development teams, “internal” trainers, coaches, mentors to any given scope.Projects with different depths / scopes on “organizational development” issues such as cultural transformation, change, career development, competency design, acquisition and retention through tools such as 702010, GROW etc.Projects with different depths / scopes on “talent management” issues such as performance, behavior, talent development, succession and so on.Projects with different depths / scopes on “organizational design” such as full process creation of HR teams, job analysis, job profiling, job description design, strategy alignment, business objective workshops, objective cascading and so on using the STAR Model.Consultation, design, delivery and project management of Corporate University, Academy transformation projects.Development of the HR Business Partners in fundamental technical competencies such as strategic perspective, customer collaboration, business need analysis etc.Market strategy, business development, market penetration, B2B marketing of Yarim Elma Coaching, Training and Consultation Services.Customer retention, new customer acquisition, competition / trend analysis, up-sell, cross-sell activities of Yarim Elma Coaching, Training and Consultation Services.Customer visits, customer need analysis, value proposition presentations, proposal process, follow up and sales closings, negotiations.

Leading a team of 8 brilliant individuals I both worked as a designer that created almost every learning & development process, system, methodology and tool ground up and from scratch to the exact needs of the Turkish market and in collaboration with the Yum! University in Louisville, Kentucky.Major change management and culture conversion from Turkish hierarchical culture that dictated chain of command order to the Yum! Culture that celebrates the team work, recognition and harmony. Core competency, functional competency, leadership competencies designed (tailor cut) and communicated to the organization to create stakeholder buy-in. I spent a good amount of time in the field and triggered many projects in the restaurants to engage in high turnover ratio, poor managerial skills and to ensure the fundamentals such as food safety, hygiene, core restaurant skills, customer experience, product quality etc. were in place and secure.Developed a multi layered, strategy & culture-based leadership development program from scratch to ensure all restaurant supervisors, managers, assistant managers, HQ N-1 and C-Level suite were tuned and equipped to take the challenges face forward.A value add that I created in the company was to initiate the corporate memory by setting the standards, policies, procedures (all from scratch) and all the related documentation to ensure a healthy learning & development took place in the organization. Built the digital learning channel and Yum! LMS to the Turkish market, made it accessible to all restaurants around Turkey, curated / created digital content related to the needs of the restaurant members and leadership needs of the field leaders.Coached the region / market managers in the transformation from regional manager to region coach.Mentored the junior team members in HQ to their specific needs.

Leading a team of 3 we had end to end responsibility of all the corporate learning & development processes that took place in every factory in the country and in the HQ along with mentoring of the international sister companies.Full responsibility of all functional, competency, leadership and high potential training programs from analysis to design and delivery. Along with the training & development activities, we assumed the responsibility of coordination and communication of the reward & recognition processes & practices and the internal communication activities throughout the organization. I also worked in the capacity of organizational development responsible that was in charge of building the foundations of a corporate academy that will serve to the entirety of the ecosystem. Thus, within one-year time, our team had announced the corporate training policy, competency matrix, corporate leadership profile, training catalogue for functional and competency training solutions and launched development pathways for different business functions linked to career advancements. Entire supplier network was reworked. All training vendors were briefed into a completely modern mind-set to provide outputs on training analysis, designs, training ROI measurements and behavior transfer success ratio follow-up all based on competency sets. Different learning channels (distance learning, in-class learning, on the job coaching, mentoring etc.) introduced into the culture.

In this role, I have assumed the responsibility of managing the performance & talent management system of Turkcell Group (5000+ employees) from launch to completion. My core responsibility was to initiate and run the talent management cycle including annual competency and performance evaluations, performance reviews, annual target setting, target cascading / coaching, talent committees, succession mapping; provide consultancy to the Academy on talent development. I was responsible of the data entry & quality of the performance metrics, behavior evaluations, talent management results of the employees / managers into the digital system.I was responsible of talent committee documentation preparations, C&B result feeds, training of the business partners in performance & talent management systems, processes and applications.I organized the assessment centers for potentials and managerial levels.

I think it would be fair to claim that I have worked as a field training manager during my time at the Turkcell Academy. I was in charge of providing end to end service support (single point of contact) to Turkcell Network Operations Function (~1200 employee) in regards to training & development issues. Training needs analysis, budget, content design, managing the supplier network, logistical planning, following up on the roll out plan, evaluation and reporting were my everyday agenda. Since I was working as an account manager; not only the front line specialist was my customer but also I had the opportunity to do regular meetings with the C-Level suite.I was in charge of managing the largest internal trainer force within the Turkcell Group with a number of 500+ internal trainers.

A solid three years as a hard core trainer with the responsibility of designing and delivering trainings in many different fields such as complaint handling, anger management, effective sales, customer oriented service approach etc. I have personally trained more than 2000 employees at Toronto, Singapore, Manila (in English) and at Istanbul operations over 10K training hours. I had a trainer satisfaction score of 4.97/5.00 in my training career at Siemens.I was a member (language assessor) of selection & recruitment team for the international projects.

Standardizing the service quality and customer experience in all service center locations around the world.Job profiling, job analysis, process design & efficiency for all contact center representatives according to the contract SLA / SLO.Competency analysis and measurement through call quality, shadowing and providing real time / follow up feedback to the agents.Continuous improvement of the operations through 6-Sigma methodology and tools.

I provided over the phone technical support to customers from USA in regards to all software & hardware and networking issues that might be experienced with a Toshiba Laptop. I handled, managed and resolved complaint calls ensuring customer satisfaction in accordance with the service level agreements. I have assisted 20K customers during my service at this position.