Customer Experience Management is the practice of strategically managing and improving the interactions and overall experience that customers have with a company or brand. It involves understanding and addressing customer needs, expectations, and feedback throughout their journey with the company. This management approach aims to create positive and memorable customer experiences, which can lead to increased customer satisfaction, loyalty, and ultimately, business success.

Short Term Property Management

Short-Term Rental Property Management

My incredible journey with each customer.Helping customers find the perfect gear for their outdoor adventures or turning their concerns into smiles – that's what fuels my passion. The moment when a customer's voice changes from uncertainty to excitement is truly priceless.It's about creating connections, making a positive impact, and knowing that I've contributed to someone's memorable experience with Columbia Sportswear. Each interaction is a chance to turn a regular day into an extraordinary one, and that's what makes every day on the job truly special. 🌟

+ More about Me: Organizado y eficiente en la planificación. Motivador. Un buen negociador. Tener la capacidad de influir en los demás. Saber comunicar. Competente. Obtener el mejor rendimiento del presupuesto disponible. Capaz de aportar soluciones ante cualquier problema, con lo que muchos no cuentan al plantearse qué es la Dirección de  Proyectos.

Real Estate Agent / Asesor Inmobiliario

Short-Term Rental Property Management

What is a Superhost? Superhosts are experienced hosts who provide a shining example for other hosts, and extraordinary experiences for their guests.Would you hire a property manager with experience from only 10-15 guest stays? Yes, once a host reaches Superhost status, there are so many reasons why the Airbnb superhost are the best property managers specially when they are realtors because they're prepared and really know what they're doing.

For all my new friends and followers my name is Ricardo Orduz and I am a Licensed Real Estate agent in Florida and I am always available to assist you with your Real Estate needs. You can easily reach me at my WhatsApp +57.318.343.7206 or via Email: ordux@yahoo.com Thank you!

* Responsible for full administrative and sales support for 6 account managers, with supervisory responsibility for 4 clerical staff.*Negotiated for best value in the purchasing of office supplies and equipment, with a budget of $32,000 annually. Converted office procedures and filing from a manual system to an automated system, and trained professionals and office staff in the new software. Created a customer complaint tracking system which improved resolution time by an average of one week.*Analyzed mail room usage and selected vendor for pre-sort services, which increased efficiency and saved the company $17,500 in the first six months alone.* Very good work Ethic! Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

• Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives.• Call Center Administrator and Architect • Provided exceptional support the managers and co-workers which increased overall efficiency by 30%• Achieved appreciation letter for arranging team meetings and publishing accurate minutes• Coordinated team events and town hall activities at the best yet economical locations – saved expenses by 40%• Provided backup support for other departments which was highly admired by the General Manager• Accelerated the appointment system at Avis by incorporating an interactive calendar thereby resulting in hassle-free appointment logging.• Collaborated with other departments of company to centralize the customer database for easy retrieval of information.• Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns and Trained 15 new hires.• Reduced file retrieval time 30% by employing a user friendly electronic filing system.• Attained the title of Best Employee 2013 following excellent customer feedback for providing outstanding tier one services.

* Responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality. Inventory Control/Supply. Supervise shift personnel and ensure operational success and financial profitability.* Responsible for the smooth operation of the office on a daily basis. This included supervising two clerical workers and seeing that facilities issues were taken care of. Also responsible for making sure all the computers and other office equipment were running properly, and that the sales force received their messages and other administrative support as required.+ Responsibilities:* Oversee each business unit* Drive the financial and strategic development of the company* Coordinate branches in each state+ Achievements:* Developed new business unit* Created a 20 per cent increase in customer base* Drove a 15 per cent increase in profits since starting at the company+ Other Duties:* Oversee regional and local sales managers and their staffs.* Maintain contact with dealers and distributors.* Analyze sales statistics gathered by their staffs to determine sales potential and inventory requirements and to monitor customers' preferences.* Ensure customer satisfaction.* Travel to different locations or arrange for travel.* Attend and preside over sales meetings.* Maintain reports.* Generate numbers for company to determine if sales goals have been met.* Hire, train, and lead sales representatives.* Develop motivational material.* Create prizes and other incentives for sales reps to meet their goal.* Retail Manager, Event Planning and Trade Show Coordinator.* Hair Styling Tools Design & Development.* Experience providing high quality customer service.* Good decision making skills.* Ability to build loyalty with both internal and external customers.* Vendor Management.

* Manage different vendors and negotiate pricing for products and services.* Describe product features and train people how to maximize its use.* Takes orders and checks inventory to ensure products are in stock.* Supply goods to Clients, Vendors, Banquet Servers, Cashiers, Attendants such as refreshments, programs, alcohol, novelties, or cushions at sports events, parades, concerts, or other venues.* Count money at the end of a shift for the provision of vended items and turn over safe income.* Reimburse house for the provision of vended items.* Greet customers warmer and answer questions about products and search for purchasers among large crowds, sell tickets, liquor, lottery tickets, cigarettes and bag, box, or gift-wrap merchandise.* Ensure food meets health and safety standards and is kept at optimal temperatures and conditions as well as Replenish inventory as needed.* Scan items and ensure pricing is correct, balances drawer and processes card transactions and take money in the form of cash, credit card, or check.* Greet customers, take customer's orders and deliver hot or cold food to customers.* Take coupons and scan correctly and dispense and privide correct change.* Ask for one or two forms of ID to confirm identity, issue receipts, refunds, and credits.* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.* Change receipt paper as needed, resolve amount discrepancies and bag items carefully.* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.* Process returns and check to see if items are damaged and return unwanted items to shelves.* Answer customers' questions and get a manager if answer doesn't solve the issue.

Retail Management. Responsible for customer satisfaction, increasing revenue, ensure operational success and financial profitability.