TSG Building Services plc has been established for over 60 years and is a multi – disciplined building services company, providing unequaled services to Local Authorities, Housing Associations and the private market. Business Partner and Board Member responsible for all HR matters affecting the organisation. Reporting into the Chief Executive, as Head of HR I have overall leadership and line management responsibility for the HR department in relation to all operational and strategic HR requirements within the business. Through defining, implementing and promoting innovative and effective HR values which drive the strategic direction of HR, thus ensuring that the HR agenda effectively supports and drives the business to reach its overall corporate aims.

Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. We leverage years of process, domain and technology expertise to deliver superior business value to clients with our seamless Customer Lifecycle, Marketing, Finance and Accounting, Procurement and IT solutions and services. 21,000 Minacs experts across 3 continents and 34 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service. Minacs is owned by an investor group led by CX Partners (CXP) and Capital Square Partners (CSP). I am not only responsible for all HR related issues but also responsible for the co-ordination of recruitment of all personnel on behalf of General Motor/Onstar. My main remits were inclusive but not limited to: * Ensuring the setup of a new site * Manage recruitment and personnel administration, driving the company from 5 members of staff to 200 in time for go live and launch of the technology within Europe* Work with Management and Team Leaders on all aspects of Human Resources * Utilization of generalist knowledge and experience to support the organization and manage the whole HR function in the UK for the respective project * Advise Management and Team Leaders on employment legislation and best practice and develop personnel related policies, ensuring consistent standards are applied and that the company complies with current regulations * Creating weekly and monthly HR reports in line with company requirements * Liaise with Accounts and Finance to complete monthly payroll swiftly and efficiently.

Provide a professional, high quality business-focussed Human Resources Service to the Customer Service Department working to support the Head of CS and wider Senior leadership team to manage and respond to employee relations issues at all levels to achieve the departmental and organisational service objectives. Oversee the duties and responsibilities of the HR Administrator. Since forming this winning organisational partnership, the call centre has gone on to become an award winning multi lingual, multi channel operation delivering World Class customer service across 8 countries, pan European and Australasia. Some of the recent awards include: 2013 Best Large Contact Centre in Europe and Best Large Contact Centre, Best in Industry and Best in Training at 2012 UK Experience Awards, but to name a few.

Provide a professional, high quality business-focussed Human Resources Service to the Customer Service Department working alongside the Customer Services HRBP to support the Head of CS and wider Senior leadership team to manage and respond to employee relations issues at all levels to achieve the departmental and organisational service objectives. Since forming this winning organisational partnership, the call centre has gone on to become an award winning multi lingual, multi channel operation delivering World Class customer service across 8 countries, pan European and Australasia. Some of the recent awards include: 2013 Best Large Contact Centre in Europe and Best Large Contact Centre, Best in Industry and Best in Training at 2012 UK Experience Awards, but to name a few.

Acted as point of contact for HR managers with queries related to: recruitment and selection, training and development, pay and reward, absence and performance management, disciplinary and grievance, whilst ensuring that all processes were fair and consistent.

 Responsible for processing Immigration documents and Work Permit applications in line with audit requirements. Liaised with Car Admin department over the leasing of company cars. Administered changes for members of the pension and medical insurance schemes. Provide advice and dealt with administration of maternity/paternity pay and leave. Drafted letters of correspondence for starters and leavers and carried out relevant procedures such as obtaining references and company car retrievals. Produced monthly and ad hoc reports for absence, sickness and over-time payments.

 Built relationships, identified, nurtured and developed new opportunities. Targeted new clients through numerous channels such as cold calling, referrals and telemarketing. Dealt with client enquiries on the telephone. Managed existing accounts, developed the opportunities within them and built long-term business focused relationships.

 Met departmental SLA performance targets for correspondence turnaround times Collated and processed administration relating to new starters, transfers and leavers.  Produced references for mortgages, ex-employees, solicitors and official bodies. Collected information on employees and used this to perform basic analysis and to produce standard reports. Reviewed job descriptions to ensure they met legislative requirements.