Customer Service Supervisor
CurrentAs a Customer Service Supervisor in the Auditor’s office for San Juan County, I lead and coordinate a dedicated team of Customer Service Specialists. My role involves organizing daily operations by developing staff schedules to ensure adequate coverage during breaks and vacations, while delegating specific tasks related to licensing and recording processes.I manage complex customer transactions and address escalated issues, providing guidance and support to my team. I am responsible for training new employees in licensing and recording procedures and conduct weekly meetings to discuss new guidelines, best practices, and policy updates.Additionally, I prepare and maintain written policies and procedures, manage invoicing for various services, and oversee the dog licensing program. I also ensure proper management of archived recorded documents, including overseeing efforts to digitize records. My responsibilities include reconciling bank accounts, ensuring accuracy in cash handling, and monitoring daily operations.With strong organizational and communication skills, I leverage five years of relevant experience to enhance service delivery and foster a positive customer service environment. I also hold a certification as a Washington Public Notary, possess cash handling experience, and am a Certified Vehicle Licencing Representative.
