Oren Ben-Ami Email & Phone Number

Tel Aviv, Israel

As the Head of Product Education at HiBob, I oversee a dedicated team of professionals. My expertise lies in managing the company's customer-facing education initiatives, which encompass our comprehensive Help Center and In-App Help guidance. These resources offer assistance to our users, ensuring a seamless experience while utilizing our platform. I am.

Tel Aviv, Israel

I was responsible for producing product educational videos to help Similarweb customers understand and perform their tasks. I managed and maintained our Knowledge Center. I authored feature guides while working together with Product Marketing Managers to show the value of various features throughout our platform.I worked with the Product team to implement.

Tel Aviv, Israel

I was responsible for the product launch process (PLP) for Digital Marketing Intelligence, including promoting new features through video education, emails, newsletters, webinars, in-app messaging, blog posts, etc.I worked closely with Solutions & Product on strategy, positioning, differentiation, and product launches; Marketing on content & campaigns.

I led Fiverr’s knowledge sharing and educational journey. My goal was to support and guide the Fiverr community with education, including in-funnel education within our platform, with the purpose of elevating our marketplace quality and improving our customer experience. I worked closely with Product Management, Customer Support, Customer Success, and.

Israel

As part of the Customer Success team, I interviewed users and provided guidance to assist in their Fiverr journey. In addition, I managed Fiverr's Help Center. My responsibilities included creating content based on customer feedback, product supporting articles on new features, FAQ's, and video tutorials. I worked closely with the Product team, helping.

Israel

As part of the Product team, my responsibilities included localizing Fiverr's website to Spanish, French, Dutch, German, Portuguese, and British English.As Fiverr's Localization Manager, I wrote PRDs (specs/wireframes) for the project and led a team of front and back end developers to ensure the functionality of Fiverr in English is replicated to the.

Herzeliya, Israel

I managed a team of technical writers and various vendors/freelancers. I was responsible for the integrity and quality of MediaMind's documentation and training materials. I managed the localization of our company's web-based platform's user interface for two languages (Japanese and Spanish).My responsibilities included:- Managing the documentation for.

Ra'anana, Israel

I managed a team of technical writers, training developers, and various vendors/freelancers. I was responsible for the integrity and quality of MediaMind's documentation and training materials. I managed the localization of our company's web-based platform's user interface for two languages (Japanese and Spanish).My responsibilities included:- Managing my.

Ra'anana, Israel

I was responsible for the integrity and quality of MediaMind's documentation. I wrote documentation for the Eyeblaster ACM (Ad Campaign Manager), a web-based platform that helps media agencies launch online advertising campaigns.I was responsible for the transition of the company's documentation management platform from RoboHelp to Webworks/ePublisher.

Israel

I authored various user manuals and was responsible for creating the Online HTML Help output for the company.

Yavne, Israel

I managed and maintained the company's intranet site for 1,200 employees. I traveled to the Pacific region to meet with content managers to setup our various branch intranet sections, including Hong Kong, Korea, China, Taiwan, and Singapore.I was responsible for implementing all service documentation into an electronic database on the company intranet site.

Herzeliya, Israel

I managed a team of three web developers. I was responsible for the integrity and quality of content published on Scitex web sites. I was the focal point for collection of content from product divisions; liaison with internal customers worldwide.

Herzeliya, Israel

I authored user manuals and created on-line help for Transcend Network Management software. I was instrumental in setting the standard for HTML help for network management on the web.I designed, developed, and maintained the division's intranet site, which resided on 3Com's worldwide intranet.I was a web programmer for 3Com's public web site and the ATM.

Training Development And E-Learning

Certificate Of Completion, Flash & Action Script

80 Hour Course for beginners.

Certificate Of Completion, Html For Web And Help Developers

Certificate Of Completion, Technical Writing & Desktop Publishing Program

Technical Editing Writing Operating Instructions Flow Charting and Outlining Structure of User Documentation Constructing a User Manual.

Bachelor'S Degree, Mass Communications; An Emphasis In Print Journalism

Minor concentration of studies in African-American history.