● Spearheaded strategic initiatives for the Consolidation Plus Lending division providing ad hoc leadership across sales, underwriting, servicing, and collections operations ○ Leveraged deep cross-functional expertise to identify and solve complex, cross-departmental challenges○ Bridged the gap between debt settlement and lending businesses, fostering collaboration and driving efficiencies○ Increased efficiency (debt settlement client to loan enrollment) from 12% to 16% ● Built… Show more ● Spearheaded strategic initiatives for the Consolidation Plus Lending division providing ad hoc leadership across sales, underwriting, servicing, and collections operations ○ Leveraged deep cross-functional expertise to identify and solve complex, cross-departmental challenges○ Bridged the gap between debt settlement and lending businesses, fostering collaboration and driving efficiencies○ Increased efficiency (debt settlement client to loan enrollment) from 12% to 16% ● Built strong cross-functional partnerships, expediting decision making of strategic questions and enabling rapid growth of new businessesConsolidation Plus Lending Division Loss Reduction Project 2023 – Present● Collaborated cross-functionally with legal, sales, marketing, and servicing teams to identify and implement strategic improvements● Boosted ACH payment success rates by 11.5% (from 85% to 96.5%) through online portal optimization and signup automation, streamlining customer experience and increasing revenue collection● Reduced annualized charge-offs by an estimated 5% through proactive debt management strategies● Recovered $11 million for investors and achieved a lasting 9.5% reduction in loss rates by negotiating the sale of defaulted debtRefinance Existing Customer Project 2019 - Present● Spearheaded a customer refinance initiative, driving $40 million in monthly enrollments through a targeted approach● Developed a data-driven targeting model to identify ideal refinance candidates, ensuring customer benefit and regulatory compliance.● Built and managed a dedicated team of 25 employees, achieving high profitability with zero marketing spend and significantly lower loss rates. Show less

● Built and scaled high-performing sales, underwriting, servicing, and QA teams, growing headcount from 3 to over 150 employees (2012-2018).● Supercharged sales efficiency, achieving a dramatic increase in lead-to-close rate from 5% to over 33% (2012-2018)● Secured a strategic partnership with our first bank partner, enabling national expansion from 3 to 37 states.● Increased loan origination volume from $2 million/year to over $500 million/year (2012-2018), capitalizing on an… Show more ● Built and scaled high-performing sales, underwriting, servicing, and QA teams, growing headcount from 3 to over 150 employees (2012-2018).● Supercharged sales efficiency, achieving a dramatic increase in lead-to-close rate from 5% to over 33% (2012-2018)● Secured a strategic partnership with our first bank partner, enabling national expansion from 3 to 37 states.● Increased loan origination volume from $2 million/year to over $500 million/year (2012-2018), capitalizing on an underserved market segment.● Established robust underwriting procedures, sales scripts, and QA processes from the ground up, ensuring profitability and exceeding industry loss ratio benchmarks. Show less

● Managed all paid traffic (Search, Display, Email) for mortgage lead generation● Increased revenue from $300K/month to just under $5 MM/month● Increased margins from under 30% to greater than 50%