Oren Gotesman Email & Phone Number

San Jose, Ca, Us

New Brunswick, Nj, Us

● Oversee all assembly and procurement processes for surgical robotics testing stations, using Scrum and predictive as needed. Manage medical device acquisition logistics across vendors, internal partner teams and finance, and work closely with compliance to secure approvals, 100% of projects to date completed on schedule.● Identify required federal compliance documents and track approval status in Agile PLM and Airtable. 96%+ of authorization projects are completed and sent to downstream internal partners within one week.● Designed and implemented a multi-source automation system using Generative AI, Airtable, Excel, and Microsoft Project. New workflow system is used cross-functionally, allowing teams to review and authorize documents via a custom UI, managing rejections and alerting stakeholders.

Newark, California, Us

● Scrum Master for Lucid Motors navigation team, responsible for facilitating all agile ceremonies, removing blockers from my team’s workflow.● Led a critical program-wide Jira “Bug Report” analysis that quantified the number of bugs created following the completion of a Story or Task.

Plano, Texas, Us

● Scrum Master for three Scrum teams simultaneously including: Facilitated Sprints and Scrum ceremonies for product development projects. Responsibilities included coaching, training and guiding my teams on Agile and Scrum. Identifying and securing buy-in from key stakeholders, setting agendas, driving meetings, and leading requirements gathering for iterative process improvements.● Drove major program improvements, raising the teams’ Scrum Capability Assessment score from 1.8 to 4 out of 5 within 10 months. Evolved my teams from Forming to Norming on the Tuckman’s scale including building out the Product Backlog, significant improvements based on effective Retrospectives, consistent Velocity. Teams are now amongst the highest performing at Fisher.● Managed the program wide (14 Scrum teams) migration to Jira and Confluence Cloud, that included representing the program, establishing program wide standards and troubleshooting issues. Identifying requirements, tracking team progress and dependencies, managing timelines, communicating with stakeholders including senior management. The migration was completed successfully on schedule.

Mountain View, Ca, Us

● Owns operations processes for Google Cloud Certification support program: executes weekly ticket performance reviews, extracts data, identifies trends from common issues, collaborates with support teams to implement resolutions to reduce turnaround for ticket support. Presents process enhancements and team results to management monthly.● Oversee the full customer support program and a team of 15 vendors. Under my leadership initial support response dropped from 12 days to less than one, with customer satisfaction rising from 35% to 72% of customers reporting a positive experience.● Coordinates multiple teams across several work streams to support newly launched certifications. Responsibilities include: author FAQs for both external and internal audiences, develops team escalation processes, onboard support agents to new programs, proactively audits programs for opportunities to improve operations.● Define content strategy and implement new features for Google Cloud Certification’s knowledge base platform. Site receives an average of 20,000 monthly pageviews. ● Oversees the content creation, translation, testing, deployment and maintenance of new and updated content for the knowledge base platform.

● Oversaw a program supporting the publishing of Facebook academic papers. Owned key relationships with legal, policy, marketing and PR, securing cross-functional approvals under tight and shifting timelines.● Owned and continuously improved a complex workstream: retrieved data across multiple sources / systems, centralized and cleansed data using advanced Excel techniques, and prepared reports consumed by key stakeholders. Continuous experimentation and process improvements drove a decrease in turnaround time from 18 to 9 days.● Revamped team’s collaboration tool portfolio, migrating from a large set of disparate platforms to a small set of modern and highly synergistic tools. Authored supporting documentation that was shared widely within the team and greater org, driving faster adoption.

Menlo Park, Ca, Us

● Designed and built budget models in Microsoft Excel covering 3rd party engineering resources, travel funds, and hardware. Models supported tradeoff analysis of multiple scenarios and were used by senior management.● Prepared outgoing contracts to ensure they correctly capture departmental needs, and reviewed incoming invoices to verify accuracy against purchase orders. Collaborated with senior stakeholders to resolve discrepancies and ambiguities.● Revamped team’s project management processes, including creating and managing new JIRA boards and running daily standup meetings.● Lead IT deployment projects across Katerra’s offices globally. Work as liaison between finance, IT,and HR, manage quotes, review finance purchase orders, oversee logistics, and resolve disputes.● Sole ownership of key vendor relationship, acting as go-between Katerra operations and technologyfulfillment firm, ensuring on-time delivery of critical tech purchases.● Oversee Katerra’s cell phone distribution program, creating new processes to manage requests.Fulfilled 75 requests in three months with average total turnaround time of 8 days.

San Francisco, Ca, Us

● Managed day-to-day operations of Lyft’s flagship Bay Area Express Drive hub, leading the driveronboarding process for 40 contractors per day.● Supported 500 Lyft drivers a week, responding to individual questions as well as creating scaledsupport processes and collateral for Express drive program partners.● Led a complete physical redesign of the Express Drive office, supporting design efforts andoverseeing all project logistics.

● Supervised the AWSF Marketing Materials Team. Managed receiving, scheduling and shippingmarketing materials to all AWSF's fundraisers under tight deadlines.● Supported AWSF’s fundraising efforts among AWSF's highest grossing sponsors. Team raise>$200k.● Used ACT and Salesforce to manage contact information of prospective donors.

Pittsburgh, Pa, Us

● Led account management for dozens of Live365’s top clients. Responsibilities included:onboarding, tech support, billing, documentation creation, upselling / cross-selling, operationalreporting.● Closed feedback loop between customer base and rest of organization: identified key issues andtrends from support tickets, compiled top feature requests, and analyzed customer satisfactionsurvey results. Presented findings and proposals to management.● Designed new processes for use of video tutorials in customer support correspondence. Changesreduced reopened ticket rate, improved team velocity, and increased user satisfaction.● Enhanced referral acquisition channels by testing improved incentives, increasing sales by 7%.

San Mateo, California, Us

● Engaged with cPrime’s customers to resolve questions about the company’s educational productsand classes. Supported related sales and user satisfaction initiatives.● Managed procurement requests, working closely with cPrime’s teacher and other key stakeholders.● Provided support to pre-sales team, collecting information from and discussing services withprospective customers.

Created flowcharts to streamline workflow initiatives, including the location and participation ofemployees across various work sectors to increase productivity and output of deliverables

Tel Aviv, Il

● Recruited startups, investors, and major corporations (Microsoft, Intel) to the StartbaseIL platform, anetworking site connecting American multinational corporations with Israeli startups.● Designed website and co-managed IColombia, an initiative supporting Colombian/Israeli jointstartups. Recruited initial sponsors and presented to more than 100 Colombian investors.● Collected customer feedback and worked closely with software engineers to introduce websitechanges.

Cambridge, Ma, Us

Established a process for onboarding new hires and prepared equipment, includingworkstations, enabling colleagues to efficiently and successfully perform their roles.Developed and implemented a presentation for new hires to outline company policies andprocedures and enhance their first-day experiences.